Lyan Santana
Apache Industrial Services
Saint Gabriel
1
Language
1
Certification
10
years of professional experience
Bilingual Onboarding Specialist with expertise in facilitating onboarding processes and implementing effective strategies. Knowledgeable in HR policies, legal, and compliance requirements. Focused on fostering collaboration and adapting to evolving needs to drive results. Strong communication, training, and systems management skills support smooth transitions and team success.
Work History
Onboarding Specialist
3 Years 8 Months- Spanish Bilingual
- Facilitated seamless onboarding process for new employees, ensuring compliance with company policies and procedures.
- Mentored new hires through orientation sessions, fostering a positive and engaging learning environment.
- Developed and implemented training materials to enhance employee understanding of operational systems and tools.
- Collaborated with HR to streamline documentation processes, improving efficiency in onboarding workflows.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Trained new hires in technology required to access company systems and complete job tasks.
- Completed required criminal, credit, or drug tests for new hires.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
Legal Assistant
7 Months- Coordinated evidence, scheduled interviews, opened files, provided pricing quotes, and translated documents on-site and in transit.
- Managed case files and documentation for multiple legal proceedings.
- Drafted legal correspondence and pleadings with attention to detail.
- Conducted legal research to support case strategies and arguments.
Manager
5 Years 3 Months- Managed, trained, monitored, and coached team members, carhops, and skating carhops to enhance service quality.
- Directed and assigned drive-in restaurant employees to ensure compliance with operational standards and improve food service efficiency.
- Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
- Assists in administrative duties including maintaining files, records and all required documentation
- Reinforced customer service mentality, ensuring all employees prioritized customer satisfaction.
- Completes weekly inventory as needed
- Provided food service during peak hours to ensure customer satisfaction.
Education
High School Diploma
Skills
Bilingual proficiency
Management training (4 years)
Candidate sourcing
Talent acquisition
Human resources support
Proficient skills and knowledge of management and crew training (4 years)
Employee Orientation
Performance tracking
Cross-functional coordination
Supervising Experience
Effective communication
Microsoft Office
Onboarding logistics
Teamwork and leadership
Employee training
Interpersonal communication skills
Strong work ethic
Willing and able to adapt to a new environment
Certification
- ServSafe
- 2019 to 2024
Languages
Spanish
Native or Bilingual
Timeline
Onboarding Specialist
Apache Industrial Services
11.2022 - CurrentRead More
Legal Assistant
Rozas & Associates Law Firm
04.2022 - 11.2022Read More
Manager
Sonic Drive
01.2017 - 04.2022Read More
West Feliciana High School
High School Diploma
Read More