Lyndi Johnson
Bossier City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Manager
Shanes Seafood & BBQ
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Billing and Payroll
Caddo Oilfield Construction
02.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Skilled at working independently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Worked in Ariba to keep track of spending patterns and support budget and appproval workflow.
- Worked in Quickbooks making invoices for customers.
- Entered payroll for all employ's.
- Worked in Excel entering data per job.
Bartender Shift Manager
Pepitos
06.2020 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Education
High School Diploma -
Benton High School
Benton, LA05-2008
Skills
- Customer service
- Goal setting
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Expectation setting
- Expense tracking
- Positive attitude
- Time management
- Decision-making
Timeline
Billing and Payroll
Caddo Oilfield Construction
02.2024 - 02.2025
Manager
Shanes Seafood & BBQ
04.2023 - Current
Bartender Shift Manager
Pepitos
06.2020 - 07.2022
High School Diploma -
Benton High School
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