Lyndon Mendoza
Livingston
Summary
Dynamic professional with a proven track record at Parish Labs, excelling in specimen handling and enhancing customer service. Skilled in laboratory safety protocols and effective communication, I significantly contributed to process improvements and team competency. Demonstrated adaptability and a commitment to excellence, ensuring high-quality outcomes and patient care. I actively enjoy taking on new tasks and learning where I can grow and help develop the company.
Overview
4
4
years of professional experience
Work History
Acessioner/Customer Service
Parish Labs
07.2024 - Current
- Maintained a clean and organized work area, promoting efficient workflow and reducing errors.
- Demonstrated exceptional attention to detail when verifying patient demographics, order accuracy, and specimen integrity before accessioning samples.
- Minimized discrepancies in test outcomes through vigilant monitoring of equipment performance parameters, alerting appropriate personnel if deviations were observed.
- Increased lab capacity through proficient utilization of various pre-analytical instruments for sample preparation.
- Assisted in training new staff members on proper accessioning techniques and procedures, increasing overall team competency.
- Augmented overall laboratory performance by participating in continuous process improvement initiatives aimed at optimizing workflows and minimizing errors.
- Contributed to maintaining a high level of customer service through active participation in team meetings and ongoing professional development opportunities.
- Enhanced lab efficiency by organizing and prioritizing specimen processing tasks.
- Entered patient data into Software database system.
- Maximized productivity by effectively managing time-sensitive tasks such as STAT orders while maintaining quality standards for routine testing requirements.
- Researched and recorded missing insurance and physician information.
- Improved patient care by consistently providing high-quality specimen handling and processing services.
Server/Customer Service
Diversion Pizza
04.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
French Settlement High School
French Settlement, LA08.2023
Skills
- Laboratory safety protocols
- HIPAA compliance
- Sample preparation
- Specimen handling
- Proficient in software database
- Medical data entry
- Providing customer service
- Verifying patient data
- Workload prioritization
- Proper labeling
- Patient identification
- Problem-solving
- Teamwork and collaboration
- Reliability
- Effective communication
- Adaptability and flexibility
- Self motivation
Timeline
Acessioner/Customer Service
Parish Labs
07.2024 - Current
Server/Customer Service
Diversion Pizza
04.2021 - 06.2024
French Settlement High School
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