Lyndsey Wood
Lafayette
Summary
Results-oriented professional with 5+ years of combined experience in remote customer service and talent acquisition. Excel at building relationships virtually, resolving complex issues, and driving positive outcomes in distributed environments. Proven track record of exceeding KPIs in high-volume remote settings, including 95%+ customer satisfaction scores and filling 40+ roles annually. Skilled in CRM/ATS platforms, virtual interviewing tools, and independent time management. Seeking remote opportunities in customer support or recruiting.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Teleperformance
06.2024 - 12.2025
- Handle 60–80 inbound customer inquiries daily via phone, chat, email, and ticketing systems, achieving 96% customer satisfaction (CSAT) and 88% first-contact resolution rate.
- Troubleshoot technical issues, process returns/refunds, and de-escalate complex complaints, reducing average handle time by 15% through efficient scripting and knowledge base usage.
- Maintain accurate records in Zendesk/Salesforce CRM, contributing to team-wide knowledge sharing and a 20% improvement in self-service resolution.
- Thrive in fully remote environment with independent scheduling, consistent performance metrics, and proactive communication via Slack/Teams.
Recruiter / Talent Acquisition Specialist
Randstad
01.2022 - 05.2024
- Managed full-cycle recruiting for 30–50 roles annually (customer service, administrative, tech support, and entry-level positions), resulting in 45+ successful placements with 90%+ retention at 90 days.
- Sourced and screened candidates using LinkedIn Recruiter, Boolean searches, job boards, and passive outreach, building diverse talent pipelines and reducing time-to-fill by 25%.
- Conducted 100+ virtual interviews and assessments via Zoom/Teams, collaborating with hiring managers across time zones to ensure strong cultural and skill fit.
- Developed remote-friendly onboarding processes and employer branding content, improving candidate experience scores by 30%.
- Partnered with leadership on diversity initiatives, increasing underrepresented candidate hires by 20–35% in targeted roles.
Customer Service / Support Associate
Working Solutions
03.2020 - 12.2021
- Resolved 50+ daily customer issues across multiple channels, consistently meeting or exceeding monthly KPIs for response time and resolution quality.
- Collaborated remotely with cross-functional teams to escalate technical problems, contributing to process improvements that boosted team efficiency.
- Built strong client relationships through empathetic communication, leading to positive feedback and repeat business.
Education
High school diploma -
Deridder High School
Skills
- Remote Collaboration Tools: Zoom
- Microsoft Teams
- Slack
- Google Workspace
- Customer Service: Empathy
- De-escalation
- Issue Resolution
- First-Call Resolution
- Recruiting/Talent Acquisition: Full-Cycle Recruiting
- Boolean Sourcing
- Virtual Interviews
- Candidate Relationship Management
- Platforms: Zendesk
- Salesforce
- Freshdesk
- LinkedIn Recruiter
- Greenhouse
- Workday
- ATS systems
- Other: Time Management & Self-Motivation
- Data Entry & CRM Management
- Problem-Solving
- Active Listening
- Multilingual
Certification
- Business Communications
- Coaching: The Coaching Process
- Cognitive Awareness
- Customer Service Skills
- Customer Service: Greeting Customers
- Customer Service: Responding
- Customer Service: Using What You've Learned
- Iceberg Thinking
- Sales: Introduction to Selling
- Sales: Servicing
- Sales: Completing
- Sales: The Sales Process
- Sales: Using What You've Learned
Additional Information
Dedicated customer service professional with 7 years of experience in retail merchandising, sales, and team leadership. Excelled in enhancing customer engagement through personalized service, effective displays, and efficient inventory management. Proven track record in building strong customer relationships, resolving inquiries, and driving sales while maintaining high standards of empathy and communication. Eager to apply expertise in customer service, maintaining records, assisting customers, tech skills and sales strategies to support a dynamic team focused on exceptional client experiences. Proficient in high-speed home office setup with reliable internet, quiet workspace, and backup power for uninterrupted remote work.
Open To Remote
True
Timeline
Remote Customer Service Representative
Teleperformance
06.2024 - 12.2025
Recruiter / Talent Acquisition Specialist
Randstad
01.2022 - 05.2024
Customer Service / Support Associate
Working Solutions
03.2020 - 12.2021
High school diploma -
Deridder High School