Lynn Thomas Briggs
Chalmette
Summary
Results-driven Store Manager with expertise in customer service, team leadership, and inventory management. Proven track record in training staff and optimizing store operations to enhance customer engagement and drive sales. I have over 33 yrs of retail experience, from sales associate to store manager.
Overview
20
20
years of professional experience
Work History
Store Manager
Dillard's
Gretna, LA
07.2024 - 12.2025
- Managed daily store operations, ensuring exceptional customer service and efficient team performance.
- Trained and developed staff on product knowledge and sales techniques to enhance customer engagement.
- Implemented visual merchandising standards to optimize product presentation and drive sales.
- Monitored inventory levels, coordinated restocking efforts, and minimized stock discrepancies.
Assistant Store Manager
Dillards
Slidell, LA
02.2021 - 07.2024
- Supervised daily operations, ensuring efficient workflow and optimal store performance.
- Trained and mentored staff, enhancing team productivity and service quality.
- Implemented visual merchandising strategies to elevate customer engagement and sales.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and staff training.
Sales Manager, Shoe Dept
Dillard's
Slidell, LA
01.2018 - 02.2021
- Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
- Developed training programs to enhance product knowledge and customer engagement among staff.
- Analyzed market trends and customer feedback to optimize merchandising strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Established key performance indicators to track sales performance and identify areas for improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager, Men's Dept
Dillard's
Slidell, LA
09.2014 - 01.2018
- Led sales teams to exceed targets through strategic planning and execution of promotional campaigns.
- Analyzed market trends to identify opportunities for growth and product positioning.
- Mentored junior staff, fostering development in sales techniques and customer engagement strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Manager, Men's Dept
Dillard's
Baton Rouge, LA
05.2011 - 09.2014
- Maximized profitability by optimizing pricing strategies in response to competitive landscape analysis.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Manager, Home & Kid's Depts
Dillard's
Baton Rouge, LA
01.2009 - 05.2011
- Developed and executed strategic sales plans to enhance store performance and customer engagement.
- Led training initiatives to improve team product knowledge and sales techniques, boosting overall staff effectiveness.
- Collaborated with merchandising teams to optimize product placement and inventory management for increased sales.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Sales Manager, Furniture Dept
Dillard's
Baton Rouge, LA
02.2006 - 01.2009
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Mentored and trained sales associates to improve performance and product knowledge.
- Analyzed market trends to identify opportunities for new merchandise and promotions.
- Fostered strong relationships with customers, enhancing loyalty through exceptional service standards.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
Louisiana State University
Baton Rouge, LASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Shift scheduling
- Goals and performance
- Inventory management
- Team leadership and coaching
- Retail inventory management
- Store opening and closing
Accomplishments
- Supervised team of over 50 staff members.
- Recruited several successful new managers within one year.
- Documented and resolved [Issue] which led to [Results].
Timeline
Store Manager
Dillard's
07.2024 - 12.2025
Assistant Store Manager
Dillards
02.2021 - 07.2024
Sales Manager, Shoe Dept
Dillard's
01.2018 - 02.2021
Sales Manager, Men's Dept
Dillard's
09.2014 - 01.2018
Sales Manager, Men's Dept
Dillard's
05.2011 - 09.2014
Sales Manager, Home & Kid's Depts
Dillard's
01.2009 - 05.2011
Sales Manager, Furniture Dept
Dillard's
02.2006 - 01.2009
Louisiana State University