M-HAWWAL WOJUADE

• Answered customer inquiries: Responded to customer inquiries via phone, email, or chat, providing accurate information and solutions to their concerns.
• Resolved customer complaints: Empathized with customer complaints and worked to resolve them to customer's satisfaction.
• Provided technical support: Helped customers troubleshoot technical issues on Altbank and Altpro applications.
• Maintained data records: Maintained accurate records of customer interactions, followed up on any issues that arose, and entered new customer data into system.
• As Virtual Delight Agent, I was responsible for reconciling funds by assisting with failed transactions using various financial systems such as Postillion, Interswitch, E-Channels, and others. This involved carefully reviewing transaction records and using analytical skills to identify and resolve any discrepancies, ensuring accurate and timely resolution for our customers.
• Delivered excellent customer service: As a virtual delight agent,I provided outstanding service and support to customers remotely, while representing Sterling Alternative Finance in a positive and professional manner.
  

• Daily client mobilization: Proactively mobilized new and active clients on daily basis to increase business volume and meet sales targets.
• Business loans provision: Provided loans to small, medium, and large-scale businesses, tailoring loan packages to individual client needs.
• Loan repayment monitoring: Ensured timely loan repayment by clients and followed up with clients who missed payment deadlines.
• CRM management: Updated and maintained client records on company's CRM system, providing detailed and accurate information on clients' loan applications and loan status.

Overall, my role involved effectively managing the loan application and repayment process while building and maintaining positive relationships with clients.

• Recommended approval or disapproval of commercial, real estate or credit loans.
• Created and update daily, weekly and monthly report.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.

• Acted as administrative assistant to Vice principal.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams