MABLE CEASOR
Waterproof
Summary
Customer-focused professional with 5+ years of experience in scheduling, case coordination, and administrative support. Proven ability to manage client communications, track job progress, and ensure smooth execution of services in demanding environments. Tech-savvy and detail-driven, with a strong ability to quickly learn scheduling systems and follow SOPs while delivering accurate, high-quality work. Recognized for reliability, responsiveness, and a solutions-oriented mindset.
Overview
10
10
years of professional experience
Work History
Property Manager / Claims Specialist
Huff Management
09.2021 - Current
- Coordinated and scheduled high-volume property service appointments, including inspections, maintenance, and vendor work orders across multiple locations.
- Served as main point of contact for tenants, owners, and service vendors to confirm appointments, resolve conflicts, and communicate schedule changes.
- Entered and maintained accurate service order and client information in property management systems, ensuring detailed documentation and smooth team handoffs.
- Tracked active work requests, monitored status updates, and followed up with vendors to meet service timelines and SLAs.
- Identified and qualified new service vendors based on availability, pricing, and project requirements.
- Resolved escalated service and scheduling issues professionally while prioritizing urgent requests.
- Supported property operations by updating workflows, checklists, and SOPs to improve scheduling efficiency.
- Collaborated with cross-functional teams including maintenance, leasing, and accounting to support business operations and project timelines.
Senior Claims Benefits Specialist
Walgreens
01.2016 - 08.2021
- Processed high-volume claim cases while managing deadlines, resolving discrepancies, and ensuring compliance.
- Communicated with insurance carriers, members, and providers to resolve escalations and claim denials.
- Maintained accurate client records and documentation to support audit readiness and claim integrity.
- Completed time-sensitive adjustments and appeals in alignment with company policies.
- Demonstrated strong problem-solving and customer service skills in a remote environment.
Education
Associate of Science - Business Administration And Management
Central Louisiana Technical Community College
Ferriday, LA12-2022
Skills
- Calendar / Schedule Management
- Client & Vendor Coordination
- Data Entry & Documentation
- Logistics & Resource Planning
- Customer Support & Communication
- Multi-tasking & Prioritization
- Microsoft Outlook, Word, Adobe Acrobat
- HIPAA Compliance Awareness
- Microsoft Office Suite (Outlook, Word, Excel)
- Adobe Acrobat
- Online Scheduling Platforms
- CRM / Ticketing Systems
- Typing Speed: 35 WPM (add if known)
- Detail-Oriented and Reliable
- Strong Written and Verbal Communication
- Excellent Client Relationship Skills
- Fast Learner and Process-Driven
- Team-Oriented with Strong Accountability
- Payment collection
Websites
Timeline
Property Manager / Claims Specialist
Huff Management
09.2021 - Current
Senior Claims Benefits Specialist
Walgreens
01.2016 - 08.2021
Associate of Science - Business Administration And Management
Central Louisiana Technical Community College