MacKensey Gatewood
New Orleans
Summary
Detail-oriented front desk associate skilled in navigating high-stress environments and managing multi-line phone systems. Proven ability to foster teamwork with veterinary professionals, ensuring clear communication and efficient operations while delivering exceptional customer service. Recently relocated to the New Orleans area.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Ethos Veterinary Health
Chicago
03.2025 - 12.2025
- Greeted and checked in clients with professionalism and a calm demeanor in potentially high-stress situations.
- Managed multi-line phone system, efficiently addressing urgent cases, scheduling appointments, and responding to client inquiries.
- Facilitated payment processing, prepared invoices, and organized patient records to support office operations.
- Coordinated with veterinary techs and doctors to enhance communication between front office and medical teams.
Animal Advancement Specialist
Anti-Cruelty Society
Chicago
08.2024 - 01.2025
- Assessed animals' quality of life, guiding decisions on care and next steps for improved welfare.
- Managed safe interactions with potentially aggressive or sick animals, prioritizing safety for staff and animals.
- Provided daily care for shelter animals, ensuring health and well-being of dogs, cats, and rabbits.
- Coordinated new animal arrivals, including those from Hurricane Helene/California fires
Property Coordinator
MILBO, Inc.
Franklinton
08.2021 - 06.2024
- Ensured proper maintenance of multi-acre property
- Handled maintenance requests and addressed issues
- Coordinated with potential vendors for use of limber/resources
- Performed administrative tasks such as answering phones, keeping logs, etc.
Bartender
The Pub
Bogalusa
05.2021 - 08.2021
- Delivered fast and professional service to all bar patrons
- Multitasked and prioritized duties as sole bartender on weekdays to ensure efficient service
- Fostered teamwork among staff to improve overall service quality and customer satisfaction
- Maintained extensive knowledge of diverse drink offerings to provide informed recommendations.
Plumber's Assistant
Goodbee Plumbing
Covington
04.2021 - 05.2021
- Installed new systems into local homes and businesses
- Maintained and cleaned drains to ensure proper function and prevent clogs
- Coordinated with customers in order to do the job with accuracy and efficiency
- Executed physical tasks involving heavy lifting, crawling, and digging to support installation and repair projects.
Education
High School Diploma -
Bowling Green School
Franklinton, LA05-2013
Skills
- Experience with POS systems
- Customer service
- Appointment scheduling
- Data entry
- Office organization
- Time management
- Basic troubleshooting
- Multi-line phone systems
- Client relations
- Communication skills
- Conflict resolution
- Microsoft proficiency
Timeline
Front Desk Associate
Ethos Veterinary Health
03.2025 - 12.2025
Animal Advancement Specialist
Anti-Cruelty Society
08.2024 - 01.2025
Property Coordinator
MILBO, Inc.
08.2021 - 06.2024
Bartender
The Pub
05.2021 - 08.2021
Plumber's Assistant
Goodbee Plumbing
04.2021 - 05.2021
High School Diploma -
Bowling Green School