MacKenzie Dickerson
DeRidder
Summary
Administrative professional dedicated to cultivating positive client, staff, parents/students, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Clarksville Montgomery County School System
Clarksville
07.2021 - 06.2026
- Coordinated schedules and meetings for administrative staff and school leadership.
- Assisted with student enrollment processes and maintained accurate records.
- Facilitated communication between parents, students, and faculty members.
- Handled incoming calls and directed inquiries to appropriate departments.
- Implemented office procedures to improve efficiency in administrative workflows.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained and organized office and supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted parents, students and visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Followed and Implemented safety protocols.
- Assisted in classrooms, special events, with general first aid with the school nurse.
- Planned and assisted with special events.
- Recorded daily attendance data by reconciling entries, withdrawals and sign-in/sign-out data,
- Raptor transfer and verification, students excused absence documentation, faculty contact for required/missed submissions, etc….
- Verified attendance entries and withdrawals for principal’s Monthly Attendance Report.
- Registered students; verified information needed for entrance and enters data into computer.
- Maintained accurate student information including, address and phone changes, bus changes, and accident reports; processes students’ cumulative and confidential records.
- Maintained emergency cards files and teachers’ mailboxes as needed.
- Corresponded with parents regarding lunches, dismissals, behavior, scheduled attendance meetings and follows up appropriate tier process regarding student attendance.
- Instructs new teachers of attendance policy and student referral process; supervises Student
- Assisted in coordinating general office procedures; prepares, types, and files reports and office correspondence for Principal and assistant as needed; assists in preparing suspension papers as directed by supervisors.
- In the absence of medical personnel, dispenses medications to self-administering students as required. CPR, medication and seizure trained.
- Verified incoming student records for compliance with local requirements.
- Assisted with the collection and review of Survey of Federally connected Students form from each student; processes data of students for whom the school system receives federal funds.
- Assisted sick children in locating parents or guardians; admits and dismisses students; released students to parents and guardians, checking identification.
- Determined students living outside school zones; verifies parental custody as necessary, and communicates to parents and Student Services regarding zone eligibility and special transfers.
- Worked in conjunction with parents, teachers, and Student Services regarding homebound
- Works in conjunction with the district Homeless Liason regarding student status and eligibility (FIT)
- Supports school safety through district protocols and/or participation in School Emergency Management Team, ensured updated and accurate student locator/roster information was readily available.
- Assists in supervising students in the office area.
- Assisted in issuing teachers’ supplies; runs and distributes memo copies for faculty, staff, and students.
- Assisted with incentive and awards programs.
- Scheduled parent/teacher conferences by telephone as needed.
- Sorted and distributed mail; designs and prints certificates; types newsletters, calendars and memos.
Teller, Customer Service Representative
Southland Federal Credit Union
Lufkin
07.2012 - 07.2014
- Processed member transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Balanced cash drawer and ensured compliance with security protocols.
- Conducted customer identification verification for safety compliance.
- Resolved member concerns promptly to enhance satisfaction levels.
- Maintained organized records of transactions and member information.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
File Clerk, Office Assistant, Teller
Express Employment Professionals
Lufkin
06.2012 - 12.2013
- Organized and maintained filing systems for efficient document retrieval.
- Sorted incoming mail and documents to appropriate departments.
- Assisted staff with locating files and information promptly.
- Data Entry
- Organized legal documents for easy retrieval and compliance with regulations.
- Managed reception area to ensure a welcoming environment for visitors.
- Answered and routed incoming calls promptly and professionally.
- Scheduled appointments and maintained calendars for multiple staff members.
- Processed incoming and outgoing mail efficiently and accurately.
- Coordinated office supplies inventory and placed orders as needed.
- Assisted in organizing company events and meetings for employees.
- Maintained confidentiality of sensitive information in all communications.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Held temporary positions as a file clerk, front office and receptionist until I was hired on at Southland Federal Credit Union.
Education
Crossroads Christian Academy
Crestview, FLSkills
- Office administration
- Scheduling coordination
- Scheduling and calendar management
- Receptionist
- Event planning
- Data entry
- File Clerk
- Microsoft Office
- Excel
- Google Office
- Canva
- Customer relations
- Banking
- Conflict Resolution
- Time Management
- Team collaboration
- Professional demeanor
Timeline
Administrative Assistant
Clarksville Montgomery County School System
07.2021 - 06.2026
Teller, Customer Service Representative
Southland Federal Credit Union
07.2012 - 07.2014
File Clerk, Office Assistant, Teller
Express Employment Professionals
06.2012 - 12.2013
Crossroads Christian Academy