Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie McDaniel

Baton Rouge

Summary

Dynamic Customer Service Representative with a proven track record at The UPS Store, excelling in complaint resolution and inventory management. Adept at fostering customer satisfaction through effective communication and active listening. Recognized for enhancing service efficiency and maintaining a positive atmosphere, ensuring timely delivery and exceptional support.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ups Store
Baton Rouge
02.2023 - Current
  • Assisted customers with inquiries and provided product information and support.
  • Processed shipping orders and managed packaging for outgoing packages efficiently.
  • Handled customer complaints and resolved issues in a professional manner.
  • Operated point-of-sale system for sales transactions and customer payments.
  • Collaborated with team members to ensure timely service during peak hours.
  • Educated customers on available services, including printing and mailing options.
  • Monitored inventory levels and restocked supplies as needed to meet demand.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Food Service Worker

Mangos Beach Volleyball
Baton Rouge
05.2022 - 07.2022
  • Prepared food items according to menu specifications and safety standards.
  • Maintained cleanliness and organization of kitchen and service areas.
  • Assisted customers with menu selections and special requests.
  • Operated kitchen equipment safely and efficiently during food preparation.
  • Collaborated with team members to ensure timely service during busy periods.
  • Implemented sanitation practices to comply with health regulations consistently.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Performed variety of duties related to food service.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Set up, restocked and cleaned dining areas.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Organized take-out orders for customers who requested them.

Education

Associate of Applied Science - Business Administration

River Parish Community College
05-2025

Skills

  • Customer service
  • Inventory management
  • Money handling
  • Multitasking and organization
  • Customer satisfaction measurement
  • Complaint resolution
  • Positive and professional
  • Professional telephone demeanor
  • Active listening
  • Microsoft Excel
  • Team collaboration
  • Problem solving
  • Effective communication
  • Time management
  • Good Telephone Etiquette
  • Collaboration
  • Organizational skills
  • Food serving
  • Food preparation
  • Work station setup
  • Food and beverage pairing
  • Cash register operation
  • Food and safety standards

Timeline

Customer Service Representative

Ups Store
02.2023 - Current

Food Service Worker

Mangos Beach Volleyball
05.2022 - 07.2022

Associate of Applied Science - Business Administration

River Parish Community College

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Mackenzie McDaniel