Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Wise

Monroe

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Moss Eyecare
11.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected payments, processed transactions and updated relevant records while checking out patients.
  • Efficient in verifying and filing both medical and vision insurances while helping to discern the cost of medical exams.

Paraprofessional

Columbia Elementary School
08.2015 - 11.2018
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Worked as a Computer Lab Para for 2 years.

Teacher’s Assistant

First United Methodist Daycare
05.2012 - 07.2015
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Helped change diapers, feed, and watch 14 children ages 1 to 5 with another teacher.

Education

Bachelor of Arts - General Studies

University of Louisiana At Monroe
Monroe, LA
08-2016

High School Diploma -

Caldwell Parish High School
Columbia, LA
05-2011

Skills

  • Client support
  • Detail-oriented approach
  • Prioritization and scheduling
  • Effective communication
  • Experienced with software applications

Timeline

Front Desk Receptionist

Moss Eyecare
11.2018 - Current

Paraprofessional

Columbia Elementary School
08.2015 - 11.2018

Teacher’s Assistant

First United Methodist Daycare
05.2012 - 07.2015

Bachelor of Arts - General Studies

University of Louisiana At Monroe

High School Diploma -

Caldwell Parish High School

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Mackenzie Wise