Macy Cormier
Basile
Summary
Knowledgeable and dedicated professional with extensive experience in the Healthcare and Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Quick learner and ability to adapt to High demand environments. Motivated to maintain satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing relationships.
Overview
8
8
years of professional experience
Work History
CNA
Leading Home Care
Eunice, LA
08.2025 - Current
- Assist patients with activities of daily living specific to age, gender, culture and developmental level
- Serve as patients’ main caregiver and effectively communicate between patients, nurses, doctors and families.
- Assist nurses with duties such as answering calls, relaying messages, transcribing physician orders and organizing patients’ medical records.
- Provide emotional support to patients and their families to create a positive care environment.
- Delivered educational information, support and basic first aid to patients with a team of medical professionals.
- Provided daily living assistance to up to 20+ patients per shift.
- Advised patients on the effects of medications and therapeutic programs.
- Completed tests for patients including vital signs, blood glucose checks, and others and notified nursing staff of significant changes.
- Observe patients' physical, mental, and emotional conditions to report any changes to the Charge Nurse.
- Work collaboratively with the 30+ team of nursing staff to address the needs of patients and ensure all supplies and equipment are available and ready for patient encounters.
- Provide high quality care to patients by carrying out daily assistance in a timely manner.
- Respond promptly to all call lights and requests from patients.
- Provided compassionate care to clients, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene, grooming, and mobility support for diverse client needs.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA
Basile Care Center
Eunice, LA
01.2023 - 08.2025
- Assist patients with activities of daily living specific to age, gender, culture and developmental level
- Serve as patients’ main caregiver and effectively communicate between patients, nurses, doctors and families.
- Assist nurses with duties such as answering calls, relaying messages, transcribing physician orders and organizing patients’ medical records.
- Provide emotional support to patients and their families to create a positive care environment.
- Delivered educational information, support and basic first aid to patients with a team of medical professionals.
- Provided daily living assistance to up to 20+ patients per shift.
- Advised patients on the effects of medications and therapeutic programs.
- Completed tests for patients including vital signs, blood glucose checks, and others and notified nursing staff of significant changes.
- Observe patients' physical, mental, and emotional conditions to report any changes to the Charge Nurse.
- Work collaboratively with the 30+ team of nursing staff to address the needs of patients and ensure all supplies and equipment are available and ready for patient encounters.
- Provide high quality care to patients by carrying out daily assistance in a timely manner.
- Respond promptly to all call lights and requests from patients.
Patient Financial Counselor
Lake Charles Memorial Health System
Lake Charles, LA
01.2022 - 01.2023
- Assessed financial assistance applications to determine eligibility and compliance with regulations.
- Collaborated with healthcare providers to streamline patient access to financial resources.
- Educated patients on available assistance programs and guided them through application processes.
- Utilized electronic health record systems for accurate documentation of financial assistance activities.
- Developed training materials for new staff on financial assistance policies and procedures.
- Evaluated clients'' eligibility for various types of aid based on established criteria while considering individual circumstances such as income levels or family size for equitable distribution of resources.
- Maintained organized electronic records of client interactions and applications within the office''s database system for easy retrieval during audits or future consultations.
- Handled escalated client inquiries with empathy and professionalism, resolving issues swiftly while maintaining positive relationships with all parties involved.
- Assisted customers with completing applications and other paperwork.
- Obtained copies of applicants' requirement documentations to determine eligibility.
- Coordinated communication between patients and healthcare providers to address inquiries and resolve concerns.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Processed patient billing inquiries to ensure accurate account management.
- Assisted clients in navigating their financial responsibilities by offering comprehensive explanations of insurance coverage and benefits.
- Prepared financial reports for management review, highlighting trends in revenue generation and areas for improvement.
- Managed sensitive patient data securely, adhering to HIPAA guidelines and maintaining strict confidentiality at all times.
- Optimized cash flow by establishing payment plans for patients with high deductible insurance plans or significant out-of-pocket expenses.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Patient Account Representative
Lake Charles Memorial Health System
Lake Charles, LA
01.2021 - 01.2022
- Maintained organized electronic records of client interactions and applications within the office''s database system for easy retrieval during audits or future consultations.
- Handled escalated client inquiries with empathy and professionalism, resolving issues swiftly while maintaining positive relationships with all parties involved.
- Coordinated communication between patients and healthcare providers to address inquiries and resolve concerns.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Processed patient billing inquiries to ensure accurate account management.
- Managed sensitive patient data securely, adhering to HIPAA guidelines and maintaining strict confidentiality at all times.
- Processed insurance verification and claims, ensuring compliance with regulations.
- Coordinated with collections agencies to manage outstanding accounts effectively, reducing overdue balances.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Electronically submitted bills according to compliance guidelines.
- Optimized cash flow by establishing payment plans for patients with high deductible insurance plans or significant out-of-pocket expenses.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Customer Service Lead
Family Dollar
Eunice, LA
03.2019 - 01.2021
- Involved in the hiring and onboarding of new store personnel
- Supervised front service personnel by coordinating, mentoring and training to ensure jobs are being done properly and efficiently
- Managed upwards of 60 employees in the store's largest department
- Provided excellent customer service including answering questions and locating products
- Trained staff on inventory management best practices and system utilization.
- Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
- Work with quality management team to drive continuous improvement
- Supervised customer service team to ensure high satisfaction and effective issue resolution.
- Trained new employees on company policies, procedures, and customer engagement techniques.
- Led staff meetings to communicate updates, share best practices, and foster a collaborative environment.
- Administered payroll for 60 team members and addressed discrepancies in compensation.
- Developed and implemented inventory tracking procedures to enhance efficiency.
- Trained staff on loss prevention tactics and company procedures.
- Aided in loss prevention efforts by reporting suspicious activity to store management when necessary.
- Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed payments, entering sales in register for prompt customer service.
Customer Service Specialist
Evangeline Downs
Opelousas, LA
01.2018 - 01.2020
- Organize and assign duties and tasks to front office team members.
- Establish front office team member work schedules monthly and request Floater(s)
- Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently and timely. Monitor and control overtime.
- Ensure high quality care for patrons by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
- Maintained records on personnel and operations for reporting purposes.
- Streamlined reporting procedures using advanced analytical tools .
- Attend periodic training sessions and meetings pertinent to position.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Developed training materials to support ongoing staff development in product knowledge and service excellence.
- Supervised cashier team, ensuring adherence to operational standards and customer service excellence.
- Trained new cashiers on policies, procedures, and effective point-of-sale systems usage.
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers.
- Coordinated scheduling and staffing for optimal coverage during peak hours and events.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Managed office supplies inventory, ensuring timely restocking and organization.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
High School Diploma -
Eunice High School
Eunice, LA06-2015
Skills
- Time management
- HIPAA compliance
- Verbal and written communication
- Customer service
- Patient registration
- Insurance verification
- Medical terminology
- Data entry proficiency
- Multitasking
- Critical thinking
- Organizational skills
- Active listening
Timeline
CNA
Leading Home Care
08.2025 - Current
CNA
Basile Care Center
01.2023 - 08.2025
Patient Financial Counselor
Lake Charles Memorial Health System
01.2022 - 01.2023
Patient Account Representative
Lake Charles Memorial Health System
01.2021 - 01.2022
Customer Service Lead
Family Dollar
03.2019 - 01.2021
Customer Service Specialist
Evangeline Downs
01.2018 - 01.2020
High School Diploma -
Eunice High School