Maddie Matherne
Thibodaux
Summary
Dynamic and dedicated waitress with a proven track record at Pepper’s Pizzeria, excelling in customer service and team collaboration. Recognized for strong multitasking abilities and attention to detail, I fostered loyalty among patrons and enhanced dining experiences, consistently ensuring timely service and satisfaction in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Waitress
Pepper’s Pizzeria
Thibodaux, LA
11.2024 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Provided excellent customer service by efficiently taking and processing orders.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Spahr’s Seafood
Thibodaux, LA
11.2023 - 11.2024
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Handled cash transactions accurately, ensuring correct billing and payment processing.
- Provided excellent customer service by efficiently taking and processing orders.
- Assisted in training new team members on restaurant protocols and service standards.
- Adapted to high-pressure environments during peak hours while maintaining composure.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Bayouside Liquor and Tobacco
Thibodaux, LA
07.2021 - 08.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a safe environment.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Collaborated with team members to manage inventory levels and stock shelves effectively.
- Provided product information and recommendations to customers for informed purchasing decisions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported promotional activities by setting up displays and signage for featured products.
Education
Environmental Biology
Nicholls State University
Thibodaux, LAHigh School Diploma -
Thibodaux High School
Thibodaux, LASkills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
- Memory retention
- Complex Problem-solving
- Active listening
- Time management
- Conflict resolution
Timeline
Waitress
Pepper’s Pizzeria
11.2024 - Current
Waitress
Spahr’s Seafood
11.2023 - 11.2024
Cashier
Bayouside Liquor and Tobacco
07.2021 - 08.2023
Environmental Biology
Nicholls State University
High School Diploma -
Thibodaux High School