Madeline Dischler
Lafayette
Summary
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Granddaddys Crawfish
01.2019 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Fezzo's, Rice Capital Pkwy
08.2022 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Lifeguard
Southern Oaks Country Club
06.2020 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Camp Assistant
Just for Fun Camp
06.2018 - 07.2020
- Demonstrated outdoor games and sports.
- Led groups of children safely through variety of camp activities.
- Responded quickly and calmly in emergency situations.
- Assisted in maintaining a safe and clean camp environment for the well-being of all campers.
- Developed conflict resolution skills by mediating disagreements among campers as they arose during their time at the campsite.
Education
Associate of Science - Business Management
Louisiana State University
Eunice, LA12-2023
Skills
- Task delegation
- Conflict Resolution Skills
- Attention to Detail in Order Processing
- Sales promotion
- Employee Training
- Effective Leadership
Timeline
Waitress
Fezzo's, Rice Capital Pkwy
08.2022 - 01.2023
Lifeguard
Southern Oaks Country Club
06.2020 - 08.2020
Waitress Supervisor
Granddaddys Crawfish
01.2019 - Current
Camp Assistant
Just for Fun Camp
06.2018 - 07.2020
Associate of Science - Business Management
Louisiana State University
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