Madeline Mackey
Shreveport
Summary
Dynamic professional with a proven track record in customer service at Chow Yum and other restaurants, excelling in upselling and achieving top sales rankings. Skilled in organizational management and proficient in Microsoft Office and Google Workspace, I thrive in fast-paced environments, ensuring client satisfaction while maintaining meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Server
Chow Yum
Baton Rouge
02.2023 - Current
- Delivered exceptional customer service to elevate dining experiences.
- Accurately processed orders and relayed special requests to kitchen staff.
- Achieved top monthly sales rankings through effective upselling techniques.
Server/Cheese & Charcuterie/Host
City Pork Jefferson
Baton Rouge
01.2021 - 02.2023
- Efficiently managed food and beverage orders to ensure timely service delivery.
- Acquired knowledge of various cheese and charcuterie items, resulting in effective sales to customers.
Law Intern
Pourciau Law Firm
Baton Rouge
08.2021 - 06.2022
- Organized case files and maintained accurate documentation systems.
- Managed scheduling for meetings, court dates, and client consultations.
Server
El Cabo Verde
Shreveport
05.2021 - 07.2021
- Expanded expertise in Mexican cuisine and tequila through mastery of complex menu.
- Acquired knowledge of dietary restrictions while working in a gluten-free restaurant.
- Provided excellent customer service to ensure satisfaction.
Host
Zuzul Coastal Cuisine
Shreveport
09.2019 - 07.2020
- Coordinated substantial reservation flow for a popular small restaurant.
- Maintained cleanliness and organization of host stand and entrance area.
- Trained new hosts on guest seating procedures and service flow management.
- Created monthly schedules for hosts to ensure efficient operations.
Education
Bachelors of Arts - English
Louisiana State University
Baton Rouge, LA05.2025
Skills
- Organizational and time management abilities
- Excellent written & verbal communication skills
- Editing & proofreading
- Multitasking
- Proficient in Google Workspace & Microsoft Office Suite
- Legal Document Review
- Creative writing
- Team Collaboration
- Deadline-driven and detail oriented
- Customer service
Timeline
Server
Chow Yum
02.2023 - Current
Law Intern
Pourciau Law Firm
08.2021 - 06.2022
Server
El Cabo Verde
05.2021 - 07.2021
Server/Cheese & Charcuterie/Host
City Pork Jefferson
01.2021 - 02.2023
Host
Zuzul Coastal Cuisine
09.2019 - 07.2020
Bachelors of Arts - English
Louisiana State University
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