Madeline Reynolds
Bossier City
Summary
Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills. Trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
19
19
years of professional experience
Work History
Life Insurance Agent
Primerica
Shreveport
03.2025 - Current
- Performed administrative tasks such as filing paperwork or updating databases.
- Stayed current with life insurance market trends and regulatory changes.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
Roofing Salesperson
Cypress Solar and Roofing
Bossier City
05.2024 - Current
- Conducted comprehensive roofing assessments for residential and commercial clients.
- Developed tailored roofing solutions based on customer needs and preferences.
- Presented product offerings and pricing to potential customers effectively.
- Facilitated follow-up meetings to address customer concerns and finalize contracts.
- Maintained detailed records of sales activities and client interactions in CRM systems.
- Identified opportunities for growth within current customer base through upselling techniques.
- Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
- Managed customer relations by responding promptly to inquiries, complaints and requests for information.
Bartender
Margaritaville Casino, Sportsbook
Bossier City
03.2024 - 12.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Lead Bartender
Beaujax CraftHouse
Bossier City
06.2021 - 03.2023
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Verified the age of customers purchasing alcoholic beverages.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
Bar Manager
Chili's Restaurant
Shreveport
05.2008 - 03.2020
- Handled complaints and disputes from customers to promote customer satisfaction.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Implemented special events to boost customer numbers and profits.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Maintained list of ride services for inebriated customers.
- Offered preferred tables and other special accommodations to VIP customers.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Created signature beverages to increase revenue and patron loyalty.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Reinvented classic cocktails to complement new menu options.
- Collected and organized daily till totals and tips.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Boosted online ratings through targeted social media marketing campaigns.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Fine Jewelry Supervisor
JCPenney
Shreveport
05.2007 - 06.2008
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Processed payments and maintained accurate drawers to meet financial targets.
- Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Provided information to customers on upcoming promotions, activities and events.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Maintained knowledge of current trends in jewelry to provide customers with accurate information.
- Supervised, trained and evaluated performance of sales associates in fine jewelry department.
- Ensured accuracy of merchandise inventory and pricing throughout the store.
Education
Parkway High School
Bossier City, LA05.2006
Telecommunications And General Studies
Bossier Parish Community College
Bossier City, LASkills
- Outstanding customer service
- Suggestive selling
- Sharp memory
- Anticipating guest needs
- Customer Service
- Problem Resolution
- Credit card payment processing
- Product organization
- Project management abilities
- Adaptive team player
- Customer relations
- Policy Implementation
- Marketing
- Expectation setting
- Time Management
- Sales Techniques
- Complex Problem-Solving
Accomplishments
- I have opened and assisted in running numerous restaurants (Chiles) throughout Texas and Louisiana. I have hands on training in every area of a restaurant/bar , I am an asset to any company I may work for.
- March 3, 2025 I successfully completed Ben Dowis School of Real Estate.
- Acquired my life insurance license.
Timeline
Life Insurance Agent
Primerica
03.2025 - Current
Roofing Salesperson
Cypress Solar and Roofing
05.2024 - Current
Bartender
Margaritaville Casino, Sportsbook
03.2024 - 12.2024
Lead Bartender
Beaujax CraftHouse
06.2021 - 03.2023
Bar Manager
Chili's Restaurant
05.2008 - 03.2020
Fine Jewelry Supervisor
JCPenney
05.2007 - 06.2008
Parkway High School
Telecommunications And General Studies
Bossier Parish Community College