Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madeline Sexton

Hammond,LA

Summary

Resourceful and experienced worker offering expertise in customer service, documentation, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Team Captain/Line Cook

Walk-Ons Sports Bistreaux
08.2022 - Current
  • Grilled meats and seafood to customer specifications.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Monitored food quality and presentation to maintain high standards.
  • Managed inventory and ordered food and supplies to maintain adequate stock.

Cashier

Academy Sports + Outdoors
07.2020 - 08.2022
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Certified Trainer

Raising Cane's Chicken Fingers
01.2018 - 03.2020
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Cleaned, stocked, and restocked workstations and display cases.
  • Tested temperatures of food at specified intervals by using food thermometers.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Office Assistant

Lancaster & Associates
01.2017 - 01.2018
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Monitored and tracked budgets and expenses.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Input data into spreadsheets and databases.
  • Edited and proofread documents for accuracy and completeness.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Education

Bachelor of Arts - Criminal Justice

Southeastern Louisiana University
Hammond, LA
12-2023

Skills

  • Team collaboration
  • Strategic task assignment
  • Skilled in customer call handling
  • Financial record management
  • Client support
  • Document organization
  • Problem-solving expertise
  • Systematic organization
  • Record keeping
  • Adaptability in challenging situations

Languages

English
Native or Bilingual

Timeline

Team Captain/Line Cook

Walk-Ons Sports Bistreaux
08.2022 - Current

Cashier

Academy Sports + Outdoors
07.2020 - 08.2022

Certified Trainer

Raising Cane's Chicken Fingers
01.2018 - 03.2020

Office Assistant

Lancaster & Associates
01.2017 - 01.2018

Bachelor of Arts - Criminal Justice

Southeastern Louisiana University

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Madeline Sexton