Madelyn Foster
Denham Springs
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Flooring Sales Specialist
Lowe's
Baton Rouge
04.2025 - Current
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Trained new staff members on company policies regarding sales processes and procedures.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Coordinated delivery of flooring materials with suppliers and installers.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
- Processed sales transactions, returns, and exchanges with accuracy and attention to detail.
- Trained new employees on product knowledge, sales techniques, and customer service standards.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Millwork Sales Specialist
Lowe's
Baton Rouge
10.2023 - 04.2025
- Advised customers on the best millwork solutions for their applications based on budget and aesthetic requirements.
- Responded promptly to customer queries regarding product specifications or ordering issues.
- Assisted in designing custom millwork pieces according to client specifications.
- Demonstrated extensive knowledge of millwork product lines, pricing structure, and other related services.
- Facilitated inventory control by counting and organizing warehouse materials.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Created and maintained customer accounts, including tracking of sales activities, order information, and customer contacts.
Inside Lawn and Garden Sales Associate
Lowes
Baton Rouge
07.2023 - 10.2023
- Greeted customers and provided product knowledge to assist in their purchase decisions.
- Assisted with merchandising activities such as pricing changes or tagging items.
- Assisted customers with finding items, providing advice on lawn and garden products, and answering questions about merchandise.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Documented inventory counts and reported to supervisor to identify shrink and damages.
- Created pricing labels for displayed products with pricing guns and label makers.
- Recommended, selected and helped locate or obtain merchandise for customers.
- Cleaned display areas regularly to maintain an inviting shopping environment.
- Processed returns, exchanges, warranties, refunds, layaways, special orders and credit card payments accurately according to company policies.
- Advised customers on best practices for maintaining healthy gardens and lawns.
- Trained new employees on the sales floor and assisted in customer service inquiries.
- Demonstrated proper use of tools, equipment, and safety precautions for lawn care products.
- Performed monthly inventory audits to ensure accurate stock levels were maintained.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Home Decor Sales Associate
Lowes
Baton Rouge
04.2023 - 06.2023
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
Key Holder
Dollar General
Denham Springs
02.2023 - 03.2023
- Greeted customers to determine wants or needs.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Ensured compliance with all company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Ensured store was opened and closed in a timely manner according to company policies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
Education
Walker High School
Walker, LASkills
- Customer service
- Product knowledge
- Sales transactions
- Inventory management
- Retail merchandising
- Customer assistance
- Conflict resolution
- Team collaboration
- Upselling strategies
- Adaptable and flexible
- Problem-solving
Certification
- Narrow aisle reach truck certified
- Order picker certified
Timeline
Flooring Sales Specialist
Lowe's
04.2025 - Current
Millwork Sales Specialist
Lowe's
10.2023 - 04.2025
Inside Lawn and Garden Sales Associate
Lowes
07.2023 - 10.2023
Home Decor Sales Associate
Lowes
04.2023 - 06.2023
Key Holder
Dollar General
02.2023 - 03.2023
Walker High School