Madisan Williams
Baton Rouge
Summary
Customer-focused food service worker devoted to meeting team and customer needs. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess/ Curbisde
Cheesecake Bistro by Copeland's
Baton Rouge
12.2023 - 08.2025
- Greeted guests warmly and seated them promptly at appropriate tables.
- Managed reservation system to optimize seating arrangements efficiently.
- Provided menus and answered initial questions about food and beverages.
- Collaborated with waitstaff to ensure smooth communication during service.
- Maintained cleanliness and organization of the host station and dining area.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Monitored wait times and communicated updates to guests effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Provided excellent customer service during busy take-out shifts.
- Managed food orders efficiently and accurately for customer satisfaction.
- Handled cash transactions and processed payments with attention to detail.
- Assisted customers in selecting menu items based on preferences and dietary needs.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
Crew Member
Raising Cane's
Baton Rouge
12.2021 - 01.2024
- Delivered exceptional customer service by greeting patrons and ensuring quality standards.
- Prepared meals, took orders, and processed payments efficiently.
- Maintained cleanliness and sanitation of food preparation areas and equipment.
- Operated front counter, drive-thru, and other service areas as required.
- Collaborated with team members to achieve collective performance goals.
- Executed serving, cleaning, and stocking tasks to maintain high standards.
- Cooked food batches following standard recipes for consistency.
- Prepared take-out orders securely with necessary condiments, utensils, and napkins.
Education
Bachelor of Science - Therapeutic Recreation And Leisure Studies
Southern University And A&M College
Baton Rouge, LA05-2027
High School Diploma -
Helix Mentorship STEAM Academy
Baton Rouge, LA05.2023
Skills
- Order Delivery Practices
- Stocking and Replenishing
- Verbal and Written Communication
- Sales Expertise
- Cash Handling
- Food Preparation and Safety
- Time Management
- Heavy lifting
- Workplace Efficiency
- Teamwork and collaboration
- Crew Leadership
- Interactive Communication Skills
- Communication skills
- Front-of-house display creation
- Cleanliness and hygiene
- Reservation coordination
- Problem resolution
- Cultural sensitivity
- Documentation skills
- Therapeutic Game Design
Accomplishments
- Alpha Lambda Delta Honors Society, Charter Member
Affiliations
- Member of SSOTRLS
Timeline
Restaurant Hostess/ Curbisde
Cheesecake Bistro by Copeland's
12.2023 - 08.2025
Crew Member
Raising Cane's
12.2021 - 01.2024
Bachelor of Science - Therapeutic Recreation And Leisure Studies
Southern University And A&M College
High School Diploma -
Helix Mentorship STEAM Academy