Madison Massey
Gonzales
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a team and support organizational goals.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Court Judicial Assistant
East Baton Rouge Family Court
Baton Rouge
04.2022 - Current
- Managed case files and maintained accurate court records for family law matters.
- Assisted in preparing legal documents and coordinated court schedules efficiently.
- Communicated effectively with judges, attorneys, and court staff regarding case updates.
- Facilitated the flow of information between parties involved in family court cases.
- Maintained confidentiality of sensitive information in compliance with legal requirements.
- Organized dockets to ensure efficient workflow in the courtroom.
- Served as a liaison between the judge's office and other departments within the courthouse.
- Organized calendars, set new appointments and gathered requested materials.
- Maintained confidentiality of sensitive information per legal requirements.
Service Advisor
All Star Automotive
Baton Rouge
01.2020 - 03.2022
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled appointments and managed daily service operations efficiently.
- Explained repair options and costs to customers clearly and effectively.
- Maintained accurate records of customer interactions and service history.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
St. Amant High School
St. Amant, LASkills
- Record keeping
- Effective communication
- Attention to detail
- Team collaboration
- Problem solving
- Organizational skills
- Administrative tasks
- Time management
References
References available upon request.
Timeline
Court Judicial Assistant
East Baton Rouge Family Court
04.2022 - Current
Service Advisor
All Star Automotive
01.2020 - 03.2022
St. Amant High School