Madison Mathiew
Kaplan
Summary
Dynamic and results-driven professional with extensive experience at Riverfront Bar & Grill, excelling in customer service and staff training. Proven ability to enhance guest satisfaction and optimize workflow, while maintaining high food quality standards. Strong cash handling skills and a commitment to health and safety compliance ensure seamless operations and loyal clientele.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/ Front of House Manager
Riverfront Bar & Grill
01.2023 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu item preparation and presentation, maintaining high food quality standards.
- Collaborated with kitchen staff to synchronize food orders and minimize wait times.
- Managed cash registers accurately, processing payments and handling customer inquiries efficiently.
- Trained new team members on service protocols and restaurant policies to enhance performance.
- Monitored dining area cleanliness, adhering to health and safety regulations consistently.
- Resolved customer complaints promptly, maintaining guest satisfaction and loyalty.
- Recommended menu items based on guest preferences, enhancing overall dining experience quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server/ Manager
Bs Wild Wings
12.2018 - 07.2022
- Oversaw daily operations to guarantee exceptional service quality and enhance customer satisfaction.
- Facilitated training and mentorship for staff on menu expertise and service efficiency.
- Established inventory management practices to enhance stock levels and minimize waste.
- Evaluated service workflow to pinpoint opportunities for process enhancement and efficiency optimization.
- Facilitated training sessions for servers on order management, food service quality, and guest rapport building.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Cashier
Larry’s Supermarket
06.2016 - 09.2016
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to ensure a smooth checkout experience.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma - General Studies
Kaplan High School
Kaplan, LA05.2020
Skills
- Customer service
- Food quality standards
- Cash handling
- Staff training
- Inventory management
- Complaint resolution
- Menu knowledge
- Workflow optimization
- Team collaboration
- Health and safety compliance
- Communication strategies
- Strong work ethic
- Sales expertise
- Order accuracy
- Guest relations management
Timeline
Server/ Front of House Manager
Riverfront Bar & Grill
01.2023 - Current
Server/ Manager
Bs Wild Wings
12.2018 - 07.2022
Cashier
Larry’s Supermarket
06.2016 - 09.2016
High School Diploma - General Studies
Kaplan High School