Madison McClendon
Monroe
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements.
Overview
8
8
years of professional experience
Work History
Level 2 Assistant Manager
Hot Topic
4700 Millhaven Rd Space #1430, Monroe, LA 71203
05.2024 - Current
- Led team in achieving sales goals through effective coaching and training initiatives.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed and implemented visual merchandising strategies that improved store presentation and customer engagement.
- Analyzed sales trends to inform product assortment decisions, driving increased revenue opportunities.
- Fostered a positive work environment by mentoring staff and promoting professional development.
- Oversaw daily operations, maintaining compliance with company policies and enhancing team productivity.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered and diligently handled customer service calls/issues
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Sales Lead
Journeys Kidz
4700 Millhaven Rd, Monroe, LA 71203
11.2023 - 11.2025
- Led sales initiatives, driving revenue growth through effective team management and customer engagement.
- Trained and mentored new staff, enhancing team performance and product knowledge across the sales floor.
- Developed promotional strategies that increased foot traffic and improved conversion rates during peak seasons.
- Collaborated with inventory management to ensure optimal stock levels, minimizing out-of-stock occurrences.
- Analyzed sales data to identify trends and adjust merchandising strategies, maximizing product visibility and sales potential.
- Implemented customer feedback programs, refining service delivery to enhance overall shopping experiences.
- Trained, coached, and mentored new sales associates for maximum performance.
- Maintained compliance with company policies and procedures, fostering a safe and efficient work environment.
- Open and closed store, carrying out respective duties for both
Sales Associate
TJ Max
1300 Pecanland Mall Dr, Monroe, LA 71207
07.2022 - 07.2023
- Engaged customers to drive sales and enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Assisted in inventory management, ensuring stock levels were maintained.
- Collaborated with team members to create visually appealing merchandise displays.
- Trained new associates on store policies and customer service standards.
- Resolved customer inquiries and complaints efficiently to improve satisfaction.
- Monitored sales trends to identify opportunities for product promotion.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Member
Popeyes® Louisana Kitchen
19304 Preston Rd, Dallas, TX 75252
04.2018 - 05.2020
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment and maintained cleanliness standards to enhance food safety compliance.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Assisted in training new crew members on operational procedures and menu items for consistency.
- Prepared menu items according to established recipes, maintaining quality and presentation standards.
- Managed inventory levels by restocking supplies and minimizing waste through effective portion control.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience and loyalty.
Education
High School Diploma -
Shepton Junior High School
Plano, TX06-2020
High School Diploma -
Plano West Senior High School
Plano, TXPsychology
University of North Texas
Denton, TXAssociate of Arts - Psychology
Louisiana Delta Community College
Monroe, LA2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Workload management
- Employee scheduling
- Retail operations management
Timeline
Level 2 Assistant Manager
Hot Topic
05.2024 - Current
Sales Lead
Journeys Kidz
11.2023 - 11.2025
Sales Associate
TJ Max
07.2022 - 07.2023
Crew Member
Popeyes® Louisana Kitchen
04.2018 - 05.2020
High School Diploma -
Shepton Junior High School
High School Diploma -
Plano West Senior High School
Psychology
University of North Texas
Associate of Arts - Psychology
Louisiana Delta Community College