- I enjoy painting and drawing, which helps improve my creativity and attention to detail
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Regularly practice mindfulness and meditation for overall wellness
- Creative Writing
- Avid Reader
Madison McDonald
Lafayette
Summary
Reliable and adaptable with a track record of resolving concerns promptly. Skilled in coordinating service flow and supporting team members to ensure seamless dining experiences. Prepared to contribute to a collaborative and productive work environment. Looking to transition into a career as an educator after earning a bachelor's degree.
Overview
10
10
years of professional experience
Work History
Server, Key, Bartender
Another Broken Egg Cafe
Lafayette, LA
06.2019 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed table assignments and coordinated efficient service flow during peak hours.
- Trained new staff on menu items, service protocols, and restaurant policies.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in inventory management by tracking supplies and minimizing waste.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Assisted management in inventory control and supply ordering procedures.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
Romacelli
Lafayette, LA
08.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Driver
Waitrapp
Lafayette, LA
09.2017 - 08.2018
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and fuel efficiency.
- Maintained vehicle cleanliness and operational readiness through regular inspections and upkeep.
- Communicated effectively with customers to confirm order details and address inquiries.
Medical Assistant/Receptionist
Barker's Cardiovascular Center
Lafayette, LA
07.2016 - 10.2017
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency.
- Assisted healthcare professionals with patient intake, ensuring accurate medical history documentation.
- Conducted follow-up calls to patients regarding appointments and test results, fostering strong communication channels.
- Maintained current and accurate medical records for patients.
- Reviewed and corrected medical documents for clarity, grammar, and accuracy before final submission.
Education
Bachelor of Arts - General Studies
University of Louisiana At Lafayette
Lafayette, LA05.2024
Skills
- Hospitality service expertise
- Team collaboration
- Multitasking and organization
- Positive and professional
- Reliable and responsible
- Team player
- Adaptable and flexible
- Cool under pressure
- Team leadership
- Excellent communication
Interests
Timeline
Server
Romacelli
08.2024 - 05.2025
Server, Key, Bartender
Another Broken Egg Cafe
06.2019 - Current
Driver
Waitrapp
09.2017 - 08.2018
Medical Assistant/Receptionist
Barker's Cardiovascular Center
07.2016 - 10.2017
Bachelor of Arts - General Studies
University of Louisiana At Lafayette