Summary
Overview
Work History
Education
Skills
Timeline
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Madison Robertson

Bossier City

Summary

Dynamic manager with a proven track record of enhancing customer satisfaction through effective relationship building and strategic marketing. Skilled in decision-making and project planning, I successfully optimized inventory management, reducing waste and increasing profits while fostering a collaborative team environment. Committed to delivering high-quality service and training staff for success.

Overview

4
4
years of professional experience

Work History

Manager

Robertson’s Hardware
02.2024 - 08.2025
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Shop Assistant

VRB Delights
02.2023 - 08.2023
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.

Swim Instructor

Jump Swim
08.2021 - 01.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.

Education

No Degree -

Providence Classical Academy
Bossier City, LA

High School Diploma -

Homeschool
Bossier City, LA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Project planning
  • Customer relationship management (CRM)
  • Marketing
  • Sales management

Timeline

Manager

Robertson’s Hardware
02.2024 - 08.2025

Shop Assistant

VRB Delights
02.2023 - 08.2023

Swim Instructor

Jump Swim
08.2021 - 01.2023

No Degree -

Providence Classical Academy

High School Diploma -

Homeschool

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Madison Robertson