Madison Wake
Angie
Summary
Dynamic professional with experience as a Medical Receptionist at Spine Care Clinic, excelling in customer service and data entry. Proven ability to streamline patient check-in processes and manage high call volumes effectively. Skilled in Microsoft Excel and adept at fostering strong relationships with patients, ensuring satisfaction and compliance with healthcare standards.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Washington Parish School Board
08.2024 - Current
- Developed and implemented lesson plans tailored to diverse student needs.
- Managed classroom behavior using positive reinforcement techniques.
- Provided individualized support to students with varying academic abilities.
- Adapted instructional materials for special education and ELL students.
Medical Receptionist
Spine Care Clinic
08.2023 - 08.2024
- Welcomed patients and managed appointment scheduling using electronic health record systems.
- Assisted with patient registration and insurance verification to streamline check-in processes.
- Maintained organized medical records, ensuring compliance with privacy regulations and policies..
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Worked from home Monday-Wednesday.
- Processed medical claims using billing software to ensure timely reimbursements.
- Assisted in coding procedures according to CPT and ICD guidelines for billing accuracy.
Home Health Certified Nursing Assistant
Right At Home Senior Care
04.2022 - 07.2023
- Administered daily personal care and hygiene assistance to patients, ensuring comfort and dignity.
- Assisted with medication management, ensuring compliance with prescribed regimens for optimal patient health.
- Developed and maintained strong relationships with patients and families, fostering trust and effective communication.
- Implemented individualized care plans based on patient needs, improving overall satisfaction with services rendered.
- Utilized effective communication skills when interacting with diverse populations, fostering trust between patients and their caregivers.
Education
No Degree - Psychology
Southeastern Louisiana University
Hammond, LA05-2027
High School Diploma -
Covington High School
Covington, LA05-2021
Certified Nursing Assistant
Northshore Technical Community College
Bogalusa, LA05-2021
Skills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Professional telephone demeanor
- Microsoft office
Timeline
Substitute Teacher, K-12
Washington Parish School Board
08.2024 - Current
Medical Receptionist
Spine Care Clinic
08.2023 - 08.2024
Home Health Certified Nursing Assistant
Right At Home Senior Care
04.2022 - 07.2023
No Degree - Psychology
Southeastern Louisiana University
High School Diploma -
Covington High School
Certified Nursing Assistant
Northshore Technical Community College