Madyson Mays
Laplace
Summary
Dynamic leader with exceptional team management skills, honed at Treasure Chest Casino, where I enhanced guest relations and streamlined operations. Proven ability to resolve conflicts and improve efficiency, leveraging compliance monitoring and surveillance expertise. Flexible and adept at coordinating documents, I drive success through innovative strategies and meticulous recordkeeping.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Willing and able to work any shift in any weather.
Overview
8
8
years of professional experience
Work History
Table Games Floor Supervisor
Treasure Chest Casino
Kenner, LA
05.2024 - Current
- Supervised daily operations for table games, ensuring compliance with gaming regulations.
- Trained and mentored staff on game rules, customer service standards, and conflict resolution techniques.
- Monitored game performance and player engagement to enhance overall guest experience.
- Implemented process improvements to streamline table game operations and reduce wait times.
- Resolved customer disputes efficiently while maintaining a positive atmosphere on the gaming floor.
- Work different schedule overnight for business needs.
Team Leader
Walmart
Laplace, LA
05.2023 - 05.2024
- Supervised team of associates to ensure optimal customer service and operational efficiency.
- Implemented training programs that enhanced staff performance and product knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Conducted regular performance evaluations to identify areas for improvement and development.
- Analyzed sales data to make informed decisions about merchandising strategies and staffing needs.
Security Inspector
Exxon Mobil
Baton Rouge, LA
03.2020 - 05.2023
- Inspect 18 wheeler trucks and cars before entering in plant
- Checked twic cards and ID's of people entering the plant
- Worked in all climate weather, rotating 12 hour shift work, nights and days.
- Open and close the gate to let workers in and out.
Cashier
Winn Dixie
Laplace, LA
11.2017 - 03.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Lutcher High
Lutcher, LA05.2020
Skills
- Exceptional leadership
- Team management
- Surveillance monitoring
- Guest relations
- Compliance monitoring
- Coordinating documents
- Recordkeeping skills
- Flexible
Timeline
Table Games Floor Supervisor
Treasure Chest Casino
05.2024 - Current
Team Leader
Walmart
05.2023 - 05.2024
Security Inspector
Exxon Mobil
03.2020 - 05.2023
Cashier
Winn Dixie
11.2017 - 03.2020
High School Diploma -
Lutcher High