Maggie Cathey
Saint Francisville
Summary
Proven Key Manager at Hollister.Co, adept in customer service and complex problem-solving, enhanced store profitability through effective financial management and team collaboration. Excelled in high-pressure environments, significantly improving guest experience and staff performance. Skilled in multitasking and complaint resolution, consistently achieving and surpassing company goals.
Overview
6
6
years of professional experience
Work History
Key Manager
Hollister.Co
01.2019 - 01.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
- Enhanced communication between departments, improving collaboration and project outcomes.
- Created detailed budget forecasts and managed financial resources effectively, ensuring profitability and financial sustainability for the organization.
Bartender
Swamp Shack
01.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
The Francis Southern Table & Bar
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma - General Studies
Diver Highschool
Dover, OH2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Attention to detail
- Cleanliness
- Hospitality service expertise
- Service prioritization
- Memory retention
- Complex Problem-solving
- Complaint resolution
Timeline
Waitress
The Francis Southern Table & Bar
02.2024 - Current
Bartender
Swamp Shack
01.2022 - 01.2024
Key Manager
Hollister.Co
01.2019 - 01.2022
High School Diploma - General Studies
Diver Highschool
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