MAKAYLA BANKS
Haughton
Summary
In my jobs, I have put forth an effort to remain as courteous and helpful as possible. I fostered positive relationships with customers, co-workers, and inmates at all of my jobs. I always put my best foot foward, applying effort to resolve any situation I am in in a timely manor, while still ensuring that the outcome will be the best possible one for all involved parties. I am quick on my feet, and able to adapt to any sort of situation quickly without panicking, even handling upset or unruly behavior, calming it, and helping to resolve any problems.
Overview
3
3
years of professional experience
Work History
Correctional Officer
Bossier Parish Sheriff's Office
Plain Dealing
03.2025 - Current
- Instructed inmates in work assignments and explained tasks.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Detected potential threats and quickly defused conflicts.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Maintained records of prisoners' identification and charges.
Cashier
Nothing Bundt Cakes
Bossier
03.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Restaurant Hostess
Frozen Pirogue
Bossier
10.2022 - 10.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs, seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
Highschool -
Haughton Highschool
Haughton, LA12.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Complex Problem-Solving
- Handling Complaints
- Effective Multitasking
- Interactive communication skills
- Detail Oriented
- Conflict resolution
- Electronic record management
- Team collaboration
- Time management
- Problem identification
- Professional demeanor
- Data entry
Timeline
Correctional Officer
Bossier Parish Sheriff's Office
03.2025 - Current
Cashier
Nothing Bundt Cakes
03.2024 - 05.2024
Restaurant Hostess
Frozen Pirogue
10.2022 - 10.2023
Highschool -
Haughton Highschool