Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Milligan

Covington

Summary

Professional with strong background in medical coding, well-versed in ICD-10, CPT, and HCPCS coding systems. Demonstrates outstanding ability to collaborate with healthcare teams and ensures high accuracy in medical record documentation. Known for adaptability and efficiency in meeting changing needs and achieving results. Skilled in HIPAA compliance and customer service, I excel in adapting to fast-paced environments while maintaining meticulous documentation and facilitating training initiatives for improved team success. Familiar with handling multiple projects in highly competitive environments. Equipped with strong analytical skills and keen attention to detail, consistently delivering reliable and precise coding work.

Overview

4
4
years of professional experience

Work History

Quality Assurance Associate

Conduent
04.2022 - Current
  • Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
  • Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
  • Maintained detailed records of quality evaluations, providing valuable insights for ongoing performance reviews and improvement initiatives.
  • Contributed to the development of training materials, ensuring new hires were well-equipped for success in their roles.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.

Patient Access Representative

Ochsner Medical Center
01.2021 - 04.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Education

Associate of Applied Science - Medical Informatics

Louisiana Delta Community College
Monroe, LA
05-2025

Skills

  • Insurance verification
  • HIPAA compliance
  • Customer service
  • Multitasking and organization
  • Registration and admissions
  • Medical terminology
  • Quality assurance
  • Insurance billing
  • Data entry
  • Clinical documentation
  • Documentation review

Timeline

Quality Assurance Associate

Conduent
04.2022 - Current

Patient Access Representative

Ochsner Medical Center
01.2021 - 04.2022

Associate of Applied Science - Medical Informatics

Louisiana Delta Community College

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Makayla Milligan