Makayla Parker
Ruston
Summary
Proven expertise in HIPAA compliance and customer service, honed across roles at Primary Health Services Center and other leading companies. Excelled in reducing wait times and resolving complex customer issues, demonstrating flexibility and a commitment to quality care. Adapted swiftly to industry changes, ensuring confidentiality and enhancing patient access services.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Primary Health Services Center
04.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Customer Support Representative
Apple
12.2022 - 04.2023
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in cross-functional teams working towards company-wide goals, showcasing adaptability and commitment to broader objectives beyond individual role responsibilities.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Representative
TTEC
11.2020 - 12.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist Administrator
Green Clinic
05.2019 - 10.2020
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Biological Sciences
Grambling State University
Grambling, LA05-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Flexibility
- Learning agility
- Operating system proficiency
- Software diagnostics
- Data management
- Report generation
- Complaint handling
- Insurance terminology
Languages
Arabic
Limited Working
Timeline
Patient Access Representative
Primary Health Services Center
04.2023 - Current
Customer Support Representative
Apple
12.2022 - 04.2023
Customer Service Representative
TTEC
11.2020 - 12.2022
Receptionist Administrator
Green Clinic
05.2019 - 10.2020
No Degree - Biological Sciences
Grambling State University
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