MaKayla Phrommabouth
New Iberia,LA
Summary
I've worked in various customer service roles throughout my career, from food industry jobs. What I've learned from the jobs I had and one that I am still at current: communication, how to greet people, problem solving, how to take reservations, computer knowledge, and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Food Restaurant
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Crew Member
McDonald's Restaurant
01.2023 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Babysitter
At Home Daycare
03.2022 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
High School Diploma -
Westgate High School
New Iberia, LA05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Complex Problem-Solving
- Assertiveness
- Handling Complaints
- Personal presentation
- Relationship Building
- Coordinating tasks
College
I'm part time in school at Our Savior's College pursing an associate degree in arts of ministry. (August 2024)
I plan to get an degree in education at ULL after I finish two years at Our Savior's College.
Timeline
Restaurant Hostess
Food Restaurant
02.2024 - Current
Crew Member
McDonald's Restaurant
01.2023 - 04.2023
Babysitter
At Home Daycare
03.2022 - 08.2022
High School Diploma -
Westgate High School
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