Makenna Ticer
Natchitoches
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Front End Team Associate
Walmart
03.2022 - Current
- Run cash registers with accuracy of scanning items, weighing produce, and a balanced register
- Process returns, refunds, and exchanges at the customer service desk
- Withdraw or load money on credit and debit cards, cash checks, print money orders, send money locally or to other countries via Western Union, Money Gram, or Ria, process bill payments, help customers open 'one' bank accounts, receive money via Western Union, Money Gram, or Ria
- Stepped in as acting team lead by running the 'board' placing cashiers on registers, managing breaks and lunch breaks, ensuring register lines don't get too long, completing audits on registers and certain returns, making tills for registers and dropping tills for registers, shutting down lottery machine and cashing lottery tickets, helping resolve customer complaints, keeping registers cleaned and sanitized, shutting down the self checkouts, depositing money into the self checkouts, running reports at the end of the night, making sure cart bays are full and carts are clear of the parking lot, keeping return items stocked back on the shelf, disposing of damaged items, discounting items, keeping prices current on the shelves
Crew Member
Dairy Queen
04.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Housekeeper
Atria Senior Living
02.2018 - 04.2021
- Responsible for up to 12 residents a day, up to 60 a week
- Responsible for cleaning their apartments, wash, dry, fold, and return personal laundry as well as linens
- Cleaned public areas and public restrooms
Cashier
Jason's Deli
08.2016 - 07.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Employee of the month for April 2017
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX06.2016
Skills
- Laundry
- Cashiering
- Home care
- Senior care
- Stocking
- Customer service
- Problem-solving
- Attention to detail
- Following instructions
- Teamwork and collaboration
Timeline
Front End Team Associate
Walmart
03.2022 - Current
Crew Member
Dairy Queen
04.2021 - 03.2022
Housekeeper
Atria Senior Living
02.2018 - 04.2021
Cashier
Jason's Deli
08.2016 - 07.2017
High School Diploma -
Jacksonville High School
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