Makeshia Watts
West Monroe
Summary
Proficient customer service representative skilled in building rapport and resolving inquiries. Experienced in utilizing CRM software to enhance customer experience and drive continuous improvement in service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Call Center Representative
TTEC
Remote Wfh
02.2024 - 04.2026
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated customers on product features, enhancing user satisfaction and retention rates.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Collaborated with team members to streamline processes, improving overall call handling efficiency.
Data Entry & Support Specialist
Amazon
Remote Wfh
01.2022 - 02.2024
- Managed customer inquiries through various channels, ensuring timely responses and consistent service quality.
- Provided technical support to customers, resolving issues efficiently and enhancing user satisfaction.
- Initiated feedback loops with customers to gather insights, driving continuous improvement in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
- Conducted training sessions for new support team members, fostering knowledge sharing and team cohesion.
Healthcare Customer Service Representative
Walgreens
Remote Wfh
10.2020 - 01.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare professionals to provide comprehensive support for patient needs.
- Educated customers on healthcare products and services, enhancing overall patient experience.
- Processed prescriptions accurately using pharmacy management systems to ensure timely fulfillment.
Call Center Customer Service Specialist
J.P. Morgan Chase Finance
Remote, Wfh
02.2019 - 11.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in navigating financial services and products to enhance satisfaction.
- Mentored new staff on customer service protocols and best practices for optimal performance.
- Analyzed call data to identify trends and propose actionable solutions for service improvement.
Education
Associate of General Studies - Behavioral Sciences
Louisiana Delta Community College
Monroe, LA08-2027
High School Diploma -
Bastrop High School
Bastrop, LA05-2012
Skills
- Client assistance
- Call center support
- Customer service
- Issue resolution
- Client interaction
- Client correspondence
- Gathering information
- Data management
- Problem-solving skills
- Communication skills
- Building rapport
- Stress management
Certification
Licensed Barber
Timeline
Benefits Call Center Representative
TTEC
02.2024 - 04.2026
Data Entry & Support Specialist
Amazon
01.2022 - 02.2024
Healthcare Customer Service Representative
Walgreens
10.2020 - 01.2022
Call Center Customer Service Specialist
J.P. Morgan Chase Finance
02.2019 - 11.2019
Associate of General Studies - Behavioral Sciences
Louisiana Delta Community College
High School Diploma -
Bastrop High School