Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Makhi Roussell

LaPlace

Summary

Dynamic and compassionate professional with a proven track record at Southwest Airlines Co., excelling in patient care and safety awareness. Recognized for enhancing customer satisfaction through effective communication and teamwork, while consistently addressing concerns with empathy. Skilled in problem-solving and time management, ensuring efficient service delivery in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Wheelchair Assistant

Southwest Airlines Co.
10.2024 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Increased patient safety by diligently monitoring and addressing potential hazards in the environment.
  • Provided exceptional customer service, addressing patient concerns with compassion and professionalism.
  • Assisted in reducing patient wait times by promptly responding to wheelchair assistance requests.
  • Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
  • Fostered trust among patients by consistently arriving on time for scheduled pick-ups and drop-offs of wheelchair-bound individuals.

Sales Associate

Dollar General Corporation.
02.2024 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Meat and Produce

Walmart Inc.
01.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Restaurant Team Member

Papa John's International, Inc.
10.2022 - 12.2022
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Used proper techniques to prepare food and ingredients.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.

Team Member

Yum! Brands, Inc.
04.2022 - 05.2022
  • Delivered excellent customer service in a fast-paced environment, ensuring customer satisfaction and repeat business.
  • Accurately took orders, handled cash and credit transactions, and maintained cleanliness standards in compliance with company and health regulations.
  • Prepared food and beverages according to company recipes and quality standards.
  • Assisted with inventory management, restocking, and maintaining organized workstations.
  • Collaborated with team members and management to meet daily operational goals and improve workflow efficiency.
  • Adhered to safety procedures and company policies, contributing to a safe and positive work environment.

Team Member

Chick-fil-A, Inc.
07.2021 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Grill Cook

WAFFLE HOUSE, INC.
03.2021 - 06.2021
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.

Sandwich Artist

Subway IP LLC
03.2020 - 06.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Cashier

Six Flags Entertainment Corporation
06.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Westlake High School
2400 Union Rd SW, Atlanta, GA 30331
05.2022

Skills

  • Transfer skills
  • Patient care
  • Safety awareness
  • Physical strength
  • Professional boundaries
  • Airline policies
  • Investigating problems
  • Motivating employees
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Safety procedures
  • Relationship building

Languages

English
Native or Bilingual

Timeline

Wheelchair Assistant

Southwest Airlines Co.
10.2024 - Current

Sales Associate

Dollar General Corporation.
02.2024 - 05.2024

Meat and Produce

Walmart Inc.
01.2023 - 12.2023

Restaurant Team Member

Papa John's International, Inc.
10.2022 - 12.2022

Team Member

Yum! Brands, Inc.
04.2022 - 05.2022

Team Member

Chick-fil-A, Inc.
07.2021 - 08.2021

Grill Cook

WAFFLE HOUSE, INC.
03.2021 - 06.2021

Sandwich Artist

Subway IP LLC
03.2020 - 06.2020

Cashier

Six Flags Entertainment Corporation
06.2019 - 01.2020

Westlake High School

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Makhi Roussell