Makkah A. Alexander
New Orleans
Summary
Experienced professional with a diverse background in administrative and computer operations within the Department of Defense (DoD). Skilled in working with both active-duty and reserve uniformed services, I have supported and collaborated with senior military personnel and civilian government employees across various organizational levels. Expertise in joint organizational operations, compliance with DoD policies for maintaining classified records, conducting research and analysis of reports, managing human resources, overseeing projects, and fostering effective team cooperation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Manager
United States Marine Corps
01.2024 - Current
- Provided expert guidance in office management, communicating with multi-unit personnel at an executive level for the timely completion of intake for new personnel, reviewing proper pay and allowances, legal needs, and overall intake debrief
- Managed the timely completion and accuracy of Unit Diary transactions as well as Diary Feedback Reports via the Unit Diary / Marine Integrated Personnel System
- Managed and organized a consistent and effective workflow for New Joins, Optical Digital Imaging (ODI) scans, and Electronic Personnel Administrative Requests (EPARS) / Organizational Mailbox (OMB)
- Supervised the join process of Marines reporting to Marine Forces Reserve/Marine Forces North/Marine Forces South, including auditing Electronic Service Records and validating information contained in the Marine Corps Total Force System (MCTFS)
- Verified that all daily and monthly reports were worked and submitted in a timely manner
- Ensured Customer Service and Inbound Section Electronic Files remained updated within the installation personnel administrative center Share Drive
- Provided clear and accurate responses (verbal and written) to all EPARS received
- Led, mentored, and educated Marines assigned to the CS/I Section, ensuring their well-being
- Conducted weekly training, guided discussions, and informative lectures for Marines and Civilians, building overall readiness, morale, and professional/personal education
- Trained and monitored new Non-Commissioned Officer (NCO) Peers in CSC/I functions and Installation Personnel Administrative Center (IPAC) standards of performance
- Demonstrated the ability to solve technical issues via telephone, email, and chat, providing hardware, system, and application support while maintaining an outstanding level of customer service
- Assisted end-users and customers in resolving administrative IT issues accurately and promptly by taking detailed notes, troubleshooting, and accessing user systems when necessary
- Effectively managed the flow of incoming support requests, interacted with end-users to resolve technical issues, and escalated complex problems to higher-level IT support specialists when required
- Supported department-wide operations by creating, editing, and maintaining administrative IT documentation
- Successfully completed 541 Unit Diary transactions individually, 147 of those impacting pay, with a 97% acceptance rate
- Effectively managed and delegated responsibilities for the completion of 14,973 Unit Diary Transactions, 494 Travel Claims, 582 First Stage Audits, and 66,132 Official Military Personal File/Electronic Files/ODI
- Assisted over 3,000 customers, both telephonically and in person, providing thorough, timely, and accurate information; in total, the section completed over 5,667 phone calls, 15,261 EPARS, and 4,612 OMB
G 3/5 Command Operations Center Watch Stander
United States Marine Corps
11.2023 - 01.2024
- Organize, coordinate, and disseminate administrative, logistical, mobilization, deployment, and incident reports between head quarter staff sections, Major subordinate commands, and Head Quarters Marine Corps
- Updated Current Operations and Combatant Command slides daily
- Actively monitor Automatic Message Handling Services traffic, email, and open sources for any events of a significant nature which involve Marine Corps interests within the Marine Forces Reserve / Marine Forces South area of responsibility
- Supervise the preparation of the Weekly Operations and Intelligence Brief
- Identify, prepare, disseminate, and monitor all tasks assigned to Marine Forces Reserve / Marine Forces South
- Oversee the controlling access to the Command Operations Center
- Ensure the accurate turnover of control of the Command Operations Center to oncoming shifts
- Supervise the preparation of the Command Operations Center for briefs, Virtual Tele-Conferences’, meetings, and conference calls
- Disseminate all Messages of Interest, Morning Report, and Situation Reports to appropriate staff sections
- While operating in a secured location ensuring compliance of all secured rooms and communications ranging from unclassified meetings to top secret
Customer Service and Inbound Manager
United States Marine Corps
10.2020 - 11.2023
- Provided expert guidance in office management, communicating with multi-unit personnel at an executive level for the timely completion of intake of new personnel, reviewing proper pay and allowance, legal needs, and overall intake debrief
- Manage the timely completion and accuracy of the Unit Diary transactions as well as Diary Feedback Reports via the Unit Diary / Marine Integrated Personnel System
- Manage and organize a consistent and effective workflow for New Joins, Optical Digital Imaging (ODI) scans and Electronic Personnel Administrative Requests (EPARS) / Organizational Mailbox (OMB)
- Supervise the join process of Marines reporting to Marine Forces Reserve/Marine Forces North/Marine Forces South; to include the auditing of Electronic Service Records and validation of information contained in the Marine Corps Total Force System (MCTFS)
- Verify all daily and monthly reports are worked and submitted in a timely manner
- Ensure Customer Service and Inbound Section Electronic Files remain updated within the installation personnel administrative center Share Drive
- Provide a clear and accurate response (verbal and written) to all EPARS received
- Lead, mentor, educate and ensure well-being of Marines assigned to the CS/I Section
- Contributed to an overall score of 90.48% from the Marine Corps Administrative Analysis Team Inspection; direct influence on Join/Audit Process with 100% rate and Pay/MCTFS with 98.00% rate
- Effectively managed and delegated responsibilities for the completion of 20,557 Unit Diary Transactions, 792 Travel Claims, 853 First Stage Audits, 38,546 Official Military Personal File/Electronic Files/ODI
- To include assisting over 2,000 Customers, telephonic and/or in person with a thorough and timely accurate information; in total the section completed over 4,000 phone calls, 10,557 EPARS
Education
Master of Arts - Psychology with a concentration in Development/Personality
American Public University School of Arts, Humanities & Education
04.2025
Apprenticeship program - Computer Operator
Department of Labor
Apprenticeship program - Administrative Services Manager
Department of Labor
Green Belt Trained - undefined
Lean Six Sigma
Bachelor of Science - Legal Studies
American Public University School of Security & Global Studies
01.2024
International Baccalaureate - undefined
Richland Northeast High School
01.2016
Skills
- Organizational Skills
- Interpersonal skills
- Leadership skills
- Management Skills
- Computer Skills
- Microsoft Word
- Microsoft
- Power Point
- Data Visualization
- Subject Knowledge
- Proofreading
- Professional Literacy
Certification
- Microsoft Azure Administrator AZ - 104, 2025
- CompTIA Official Global Skill Certification CompTIA Security+ CE, ID #: COMP00122710372, 2025
- Syracuse University Onward to Opportunity Program Institute for Veterans and Military - Project Management (PMP Bootcamp), 2024
Timeline
Administrative Manager
United States Marine Corps
01.2024 - Current
G 3/5 Command Operations Center Watch Stander
United States Marine Corps
11.2023 - 01.2024
Customer Service and Inbound Manager
United States Marine Corps
10.2020 - 11.2023
Apprenticeship program - Computer Operator
Department of Labor
Apprenticeship program - Administrative Services Manager
Department of Labor
Green Belt Trained - undefined
Lean Six Sigma
Bachelor of Science - Legal Studies
American Public University School of Security & Global Studies
International Baccalaureate - undefined
Richland Northeast High School
Master of Arts - Psychology with a concentration in Development/Personality
American Public University School of Arts, Humanities & Education
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