Malachi Dixson
Baton Rouge
Summary
Service professional with focus on high standards and results. I bring valuable experience in handling customer inquiries and ensuring service excellence. I also have a vital background for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.
Overview
2
2
years of professional experience
Work History
Rental Car Service Agent
Enterprise Rent-A-Car
Seattle, WA
05.2024 - 08.2024
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their Rental Car Service needs.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
- Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
Crew Chief Manager
Jiffy Lube Multicare
Federal Way, WA
05.2023 - 07.2023
- Maintained high levels of customer satisfaction through effective communication, problem-solving, and resolving issues in a timely manner.
- Skilled in conducting thorough vehicle inspections to identify potential issues and recommend necessary repairs or services.
- Ability to work efficiently in a fast-paced and ever-changing environment.
- Effective communication with customers, team members, and management, conveying technical information in a clear manner.
Sales Associate
TJ Maxx, TJX Companies
Federal Way, WA
03.2022 - 06.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Criminal Justice
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Garfield High School
Seattle, WA06.2022
Skills
- Customer service
- Time Management
- Problem Solving
- Team collaboration
- Adaptability
- Organizational skills
- Patience and calmness
Timeline
Rental Car Service Agent
Enterprise Rent-A-Car
05.2024 - 08.2024
Crew Chief Manager
Jiffy Lube Multicare
05.2023 - 07.2023
Sales Associate
TJ Maxx, TJX Companies
03.2022 - 06.2022
High School Diploma -
Garfield High School
Bachelor of Science - Criminal Justice
Southern University And A&M College
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