Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malaya Mallett

Morse

Summary

Dedicated shift leader with proven expertise in guest service and team motivation. Successfully trained staff and managed high-pressure shifts, ensuring exceptional customer satisfaction.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Shift Lead

Sonic
Jennings
08.2024 - Current
  • Supervised team members during busy shifts to ensure efficient operations.
  • Trained new employees on service standards and safety protocols.
  • Completed opening and closing duties to facilitate business operations.

Lead waitress

Cajun Tales Seafood Resturant
Welsh
03.2022 - 06.2024
  • Trained new waitstaff on menu items and customer service standards.
  • Managed reservations and seating arrangements for large parties.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Education

Associate of Science - Industrial Instrumentation And Electrical Tech.

Sowela Technical Community College
Jennings, LA
05-2026

High School Diploma -

Welsh High School
Welsh, LA
05-2023

Skills

  • Shift leadership
  • Team motivation
  • Guest service
  • Customer service

Certification

Servsafe

Timeline

Shift Lead

Sonic
08.2024 - Current

Lead waitress

Cajun Tales Seafood Resturant
03.2022 - 06.2024

Associate of Science - Industrial Instrumentation And Electrical Tech.

Sowela Technical Community College

High School Diploma -

Welsh High School
Malaya Mallett