Dedicated shift leader with proven expertise in guest service and team motivation. Successfully trained staff and managed high-pressure shifts, ensuring exceptional customer satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Shift Lead
Sonic
Jennings
08.2024 - Current
Supervised team members during busy shifts to ensure efficient operations.
Trained new employees on service standards and safety protocols.
Completed opening and closing duties to facilitate business operations.
Lead waitress
Cajun Tales Seafood Resturant
Welsh
03.2022 - 06.2024
Trained new waitstaff on menu items and customer service standards.
Managed reservations and seating arrangements for large parties.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Education
Associate of Science - Industrial Instrumentation And Electrical Tech.
Sowela Technical Community College
Jennings, LA
05-2026
High School Diploma -
Welsh High School
Welsh, LA
05-2023
Skills
Shift leadership
Team motivation
Guest service
Customer service
Certification
Servsafe
Timeline
Shift Lead
Sonic
08.2024 - Current
Lead waitress
Cajun Tales Seafood Resturant
03.2022 - 06.2024
Associate of Science - Industrial Instrumentation And Electrical Tech.