Malcolm Jurell
Metairie,LA
Summary
Results-driven Store Manager with experience leading daily operations at Dollar General. Skilled in hiring, training, and mentoring staff while improving scheduling efficiency and reducing turnover. Adept at inventory management, cash handling, and loss prevention, with a track record of lowering shrink and ensuring accurate deposits. Recognized for delivering excellent customer service, resolving conflicts, and creating a safe, productive store environment that consistently meets performance goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
02.2025 - Current
- Supervised daily store operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, conducted stock assessments, and coordinated restocking efforts.
- Implemented merchandising strategies to enhance product visibility and maximize sales potential.
- Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
- Collaborated with district management to align store objectives with broader company goals.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Responsible for hiring, training, coaching, and staffing the business.
Crew Trainer
Panda Express
01.2024 - 02.2025
- Trained new crew members on operational procedures and safety protocols.
- Facilitated onboarding sessions to enhance team integration and efficiency.
- Assisted in maintaining inventory accuracy through regular audits.
- Provided ongoing support to team members, fostering a collaborative work environment.
- Monitored food safety standards to ensure compliance with health regulations.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Assistant Store Manager
Dollar General
03.2020 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led daily operations to enhance customer satisfaction and streamline store processes.
- Mentored and trained staff on operational procedures and customer service best practices.
- Implemented inventory management strategies, improving stock accuracy and reducing discrepancies.
- Assisted in staffing the store to optimize sales and a customer friendly environment.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Automated Logistical Specialist (92A)
US Army National Guard
04.2015 - 04.2023
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Operated automated logistics systems for efficient tracking of materials and equipment.
- Coordinated transportation logistics to optimize delivery schedules and reduce delays.
- Assisted in implementing safety protocols to maintain compliance with organizational standards.
- Conducted quality checks on incoming shipments to verify accuracy and condition of goods.
- Developed training materials for new staff on logistics operations and inventory management procedures.
- Maintained detailed records of logistics activities, contributing to improved operational transparency and accountability.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
- Coordinated the transportation and distribution of materials, contributing to cost savings and on-time deliveries.
- Assisted in the development of logistical plans for multiple military operations, enabling successful execution with minimal disruptions.
- Evaluated vendor performance regularly to ensure high-quality products and services were provided consistently.
Education
Business Management
Grambling State University
Grambling, LASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership and coaching
- Store merchandising
Accomplishments
United States Veteran
Certification
Medical Assistant
Covid Task Force
2020-2021
Timeline
Store Manager
Dollar General
02.2025 - Current
Crew Trainer
Panda Express
01.2024 - 02.2025
Assistant Store Manager
Dollar General
03.2020 - 12.2023
Automated Logistical Specialist (92A)
US Army National Guard
04.2015 - 04.2023
Business Management
Grambling State University