Mallory Fontenot Perry
The Carpenter Health Network
Lake Charles
1
Certification
5
years of professional experience
Hello, thank you for considering me for this position. My name is Mallory Perry. I am a south Louisiana native who enjoys indulging in self-growth and fulfilling work. As you get to know me through the roles I have carefully chosen throughout my adult life, you will see there is a streamlined theme of care, people-to-people connection, purpose and at the core of it all, marketing. I have explored each avenue thus far with wide eyes and an eagerness to learn, focused on sharpen my in person as well as online skillset. My professional roles have formed me to be a results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments.
I hope to get to know you soon,
Mallory Perry
Work History
Patient Account Representative
1 Year 10 Months- Reviewed claims denials, corrected documentation issues, and submitted timely resubmissions.
- Coordinated insurance verification, authorization follow-up, and account updates for billing accuracy.
- Improved revenue cycle efficiency by streamlining account review and resolution processes.
- Managed patient check-in, registration, and insurance verification for accurate intake workflows. 2. Scheduled, rescheduled, and confirmed appointments while maintaining organized daily calendars. 3. Answered patient questions, delivered service updates, and routed concerns to appropriate departments. 4. Updated electronic health records with demographic, contact, and coverage information. 5. Coordinated prior authorization requests and supported referral processing for care continuity. 6. Resolved billing and coverage discrepancies by collaborating with clinical and administrative teams. 7. Trained new staff on front-desk procedures, documentation standards, and patient service expectations. 8. Improved patient experience by streamlining communication, follow-up, and check-in processes.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management; resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Facilitated communication between patients and various departments and staff.
Insurance Sales Agent
4 Months- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Attended industry conferences to stay informed of latest products and trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Marketing Director
1 Year 11 Months- Cultivated relationships with industry professionals and influencers to enhance brand visibility.
- Developed comprehensive marketing plans incorporating digital strategies, print advertising, and word-of-mouth tactics to increase market reach.
- Produced engaging content and promotional materials that drove audience engagement and conversions.
- Created and managed marketing budget, ensuring maximized ROI.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Optimized email campaigns to increase open and click-through rates.
- Coordinated with design and media teams to develop high-quality creative assets.
- Improved website visibility through development and implementation of SEO strategies.
- Built strong relationships with industry professionals and influencers.
Digital Marketing Assistant
1 Year 3 Months- Developed and presented pitch materials and proposals to effectively communicate marketing strategies.
- Created social media content with innovative brand messaging to support new product launches.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Generated reports on digital marketing efforts using analytics tools to track success metrics for management review.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
- Conducted market research to analyze industry trends, consumer demographics, and competitor activities, informing strategic marketing decisions.
Education
Bachelor of Science - Marketing
Skills
Account Retention
Contract Review and Analysis
Customer Retention
Customer Needs Assessment
Asset Protection Expertise
New Business Development
Email Marketing
Product Knowledge
Insurance Sales
Licensed Insurance Agent
Certification
Property and Casualty Insurance License
Life and Health Insurance License
Timeline
Patient Account Representative
The Carpenter Health Network
10.2023 - 08.2025Read More
Insurance Sales Agent
Madison W. Crain, State Farm
06.2023 - 10.2023Read More
Marketing Director
I'm Lovin' Lit, LLC
06.2021 - 05.2023Read More
Digital Marketing Assistant
I'm Lovin' Lit, LLC
02.2020 - 05.2021Read More
McNeese State University
Bachelor of Science from Marketing
Read More