Malora Klumpp
Lake Charles
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance/Escrow Management
First Federal Bank of Louisiana
08.2017 - 07.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Lead Teller Operations Specialist/Security Coordinator
JPMorgan Chase
05.2015 - 07.2017
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
- Collaborated with colleagues on process improvements to enhance operational efficiency within the branch.
- Facilitated effective teamwork across departments by maintaining open lines of communication between staff members at all levels.
- Mentored junior tellers, fostering a supportive work environment that enhanced employee retention rates.
- Enhanced customer satisfaction by efficiently handling and resolving banking inquiries and concerns.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Developed strong relationships with clients by providing personalized banking solutions tailored to their needs.
Education
Bachelor of Science - Health And Human Performance
McNeese State University
Lake Charles, LA12-2014
Bachelor of Science - Nursing
McNeese State University
Lake Charles, LA12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Organizational skills
- Active listening
- Excellent communication
Certification
- Certified Clay Shooting Coach, Cameron and Calcasieu Parish 4-H - 2021-Present
Timeline
Insurance/Escrow Management
First Federal Bank of Louisiana
08.2017 - 07.2020
Lead Teller Operations Specialist/Security Coordinator
JPMorgan Chase
05.2015 - 07.2017
Bachelor of Science - Health And Human Performance
McNeese State University
Bachelor of Science - Nursing
McNeese State University
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