Mandi Bordelon
Marrero
Summary
Accomplished Clinical Support Coordinator known for strong problem-solving abilities and effective team collaboration. Expertise in managing patient inquiries and facilitating follow-up procedures, contributing to improved patient outcomes and streamlined operations.
Overview
21
21
years of professional experience
Work History
Clinical Support Coordinator
BioPlus Specialty Pharmacy
Harvey, LA
02.2020 - Current
- Coordinated patient care initiatives to ensure timely access to specialty medications.
- Collaborated with healthcare providers to streamline patient communication and support.
- Managed patient inquiries and resolved issues, ensuring high satisfaction levels.
- Facilitated systematic follow-up procedures for prescription transfers, ensuring improved patient retention rates.
- Facilitated hub services to enhance enrollment processes and provide comprehensive therapy access support.
- Maintained high-volume outbound patient engagement while meeting performance and quality metrics.
- Ensured thorough and precise documentation of patient interactions and outcomes within pharmacy systems.
Assistant Store Manager
Kay Jewlers
Harahan, LA
05.2017 - 02.2020
- Led daily operational activities to ensure exceptional customer service and store presentation.
- Trained and mentored new team members on product knowledge and sales techniques.
- Developed visual merchandising strategies to enhance product displays and drive sales.
- Managed inventory control processes, including stock replenishment and loss prevention initiatives.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
General Manager
Uhaul Moving And Storage
Marrero, LA
03.2013 - 06.2017
- Directed daily operations to optimize workflow and enhance customer satisfaction.
- Implemented strategic initiatives to improve inventory management and reduce overhead costs.
- Led cross-functional teams to develop training programs, enhancing employee performance and retention.
- Analyzed market trends to drive effective pricing strategies, increasing revenue and market share.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Overnight Shift Leader
Krispy Kreme Donuts
Marrero, LA
10.2008 - 12.2010
- Supervised overnight operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on donut production and customer service protocols.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
Customer Service Lead
Winn Dixie Supermarket
Marrero, LA
08.2005 - 10.2008
- Led customer service team in delivering exceptional support and resolving complex inquiries.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Streamlined communication between departments to improve response times and customer satisfaction.
- Mentored new employees, fostering a collaborative environment that promoted teamwork and efficiency.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
High School Diploma -
John Ehret High School
Marrero, LASkills
- HIPAA compliance
- Clinical documentation
- Clinical assessment
- Healthcare administration
- Problem resolution
- Operations management
- Time management
- Relationship building
- Verbal and written communication
- Administrative skills
Objective
To sustain a long term career within an innovative, thriving company where my skills will benefit customer service and continue to grow the company.
Timeline
Clinical Support Coordinator
BioPlus Specialty Pharmacy
02.2020 - Current
Assistant Store Manager
Kay Jewlers
05.2017 - 02.2020
General Manager
Uhaul Moving And Storage
03.2013 - 06.2017
Overnight Shift Leader
Krispy Kreme Donuts
10.2008 - 12.2010
Customer Service Lead
Winn Dixie Supermarket
08.2005 - 10.2008
High School Diploma -
John Ehret High School