Mandi Franks
DeQuincy
Summary
Office Manager managing accounts payable, accounts receivable, payroll, and office records across construction, medical, and lending settings. Coordinates construction bids, reconciles banking activity, and keeps billing and administrative workflows organized for daily operations. Supports staff and clients through scheduling, insurance verification, and patient communication.
Overview
22
22
years of professional experience
Work History
Financial Counselor
Beauregard Health System
DeRidder, LA
04.2025 - Current
- Review patient accounts to explain balances, estimate liability, and clarify billing questions in a professional manner.
- Coordinate with registration and billing teams to resolve account discrepancies and keep patient records current.
- Prepare payment plans that align with patient circumstances and organizational billing procedures.
- Maintain accurate documentation for financial assistance applications, eligibility notes, and follow-up actions.
- Assist patients with Medicaid applications
- Ensure worker's compensation claims are paid and processed
- Evaluate bad debt and pre bad debt accounts
Office Manager
BG construction services LLC
Sulphur, LA
01.2019 - 03.2020
- Accounts Receivable
- Accounts Payable
- Construction Bids
Office Manager
Dr. Kevin Hamilton
01.2016 - 07.2016
- Verify dental insurance benefits and explain coverage details to support accurate patient billing.
- Collect deductibles and co-insurance payments, supporting front-desk cash flow and patient account accuracy.
- Schedule patients in Microsoft Outlook and adjust appointments as needed to keep the office organized.
- Answer phones promptly and respond to patient questions with clear, courteous communication.
- Support day-to-day office management by coordinating patient-facing tasks and keeping administrative workflows moving.
LEAD DENIAL CLERK
MANAGEMENT DATA SYSTEMS
09.2010 - 12.2015
- Resolved denied claims for multi-physician surgery center and MRI facility accounts, correcting issues across multiple billing queues.
- Maintained archived files and denial records, supporting organized retrieval and consistent document control.
- Trained and supervised denial department employees, providing day-to-day guidance on claim follow-up and workflow standards.
- Answered patient calls and handled inquiries with clear, professional communication and accurate information.
- Updated master spreadsheets and supported office tracking with Microsoft Outlook and other administrative tools.
BOOKKEEPER
CAD-SON CONSTRUCTION
03.2007 - 09.2010
- Processed payroll for all employees and maintained accurate pay records.
- Managed accounts payable and receivable, tracking invoices and customer payments.
- Maintained office records in QuickBooks and organized document filing for daily reference.
- Handled general clerical duties, including correspondence and Microsoft Outlook scheduling support.
- Supported day-to-day office operations with filing, records management, and administrative coordination.
OFFICE MANAGER
CHECKLENDERS
02.2005 - 01.2006
- Processed employee payroll and supported payroll processing with accurate time and pay records.
- Handled accounts payable and accounts receivable tasks, including invoice tracking and payment follow-up.
- Maintained office organization through document filing, records management, and Microsoft Outlook communication.
Education
Psychology
MCNEESE STATE UNIVERSITY
Pre-Medicine
NORTHEAST LA. UNIVERSITY
High School Diploma - undefined
DEQUINCY HIGH SCHOOL
DeQuincy05-1993
Skills
- Accounts payable
- Accounts receivable
- Bookkeeping
- Payroll processing
- Bank reconciliation
- Office management
- Microsoft Outlook
- Patient scheduling
- Records management
- Document filing
Personal Information
Title: Office Manager
Additional Information
- Proficient in Microsoft Office, SequelMed, Medisoft, Quickbooks and various other computer programs
- Strong leadership qualities
- Highly motivated to perform various duties
- Capable of interacting with different varieties of people
Timeline
Financial Counselor
Beauregard Health System
04.2025 - Current
Office Manager
BG construction services LLC
01.2019 - 03.2020
Office Manager
Dr. Kevin Hamilton
01.2016 - 07.2016
LEAD DENIAL CLERK
MANAGEMENT DATA SYSTEMS
09.2010 - 12.2015
BOOKKEEPER
CAD-SON CONSTRUCTION
03.2007 - 09.2010
OFFICE MANAGER
CHECKLENDERS
02.2005 - 01.2006
High School Diploma - undefined
DEQUINCY HIGH SCHOOL
Pre-Medicine
NORTHEAST LA. UNIVERSITY
Psychology
MCNEESE STATE UNIVERSITY