Mandy A Jones
Luling,LA
Summary
A challenging position where my experience and knowledge will be an asset to your company and provide me with long term employment and the opportunity for upward mobility.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Customer Success & Business Development Representative
TransForce
11.2020 - Current
- Set up new services/accounts. Monitor and improve the results of existing services. Work with digital recruiting programs/interfaces to post jobs/hiring filters/marketing needs. Proactively adjusting strategies to optimize performance. Communicate client needs to the appropriate internal team. Work closely with a set of customers to retain and grow relationships. Additionally, work closely with the internal sales, marketing and finance teams to support the services our customers purchase.
Recruiter
TransForce
01.2018 - 11.2020
- Develops and executes effective recruiting plans and strategies. Use traditional and nontraditional resources, such as career fairs, online job fairs, community network events, etc. to identify and attract candidates. Makes use of technology to accelerate the hiring process (e.g. Skype interviews, LinkedIn or other online research resources). Pre-Screens candidates and determines applicant qualifications by discussing job requirements, analyzing response checking references, review of driving record, motor vehicle report, background checks, drug screens, etc. Provides thorough information on TransForce to candidates and promotes the organization through explanation of benefits provided by employer. Delivers New - Hire Orientation to candidates during the employment process. Communicates daily with the local branch operations team regarding their current driver needs and the driver candidates that are in the hiring pipeline. Develops and maintains an excellent relationship with applicants and customers to ensure achievement of staffing goals. Manages the hiring process and candidate activity in the applicant tracking system. Works with General Manager to ensure compliance with company policies and all federal/state laws and regulations.
Administrative Assistant
Louisiana Lift and Equipment
05.2017 - 01.2018
- Represent Louisiana Lift and Equipment in a professional and courteous manner at all times. Greet visitors, ascertain nature of business, and direct visitors to appropriate person. Answer multi-line phone system, give information to callers, direct calls, and place outgoing calls. Type service and sales quotes. Prepare and make bank deposits. Print and distribute e-mail from company computer. Read and route incoming mail and prepare outgoing mail. Order supplies and issue purchase orders. Compose, type and copy routine correspondence, reports, notes, and/or other printed matter using a word processor or computer terminal. Set up and maintain filing systems that are inclusive of job responsibilities. Coordinate interface between salesmen, company representatives and customers. Transcribe product information, quotations, letters, memos, minutes from meetings and/or other needed information. Rent lift equipment, including but not limited to, forklifts and boom lifts. Enter rental contracts in computer. Bill rental contracts.
Personnel Supervisor
Remedy Intelligent Staffing
02.2017 - 05.2017
- Recruiting through print media, job boards, referrals and networking, interview, screen and place job applicants, complete application paper work including; references, documentation and legal forms, constant customer follow up and support, inside sales (Marketing applicants to clients and prospects), maintain strong office organizational processes, process weekly payroll, order office supplies, run background checks and MVR’s, worked in a fast paced environment, handled multiple priorities and worked well in a team environment.
Insurance Processor
Riverlands Insurance Services
07.2015 - 02.2017
- Calculate premiums, refunds, commissions, adjustments using insurance rate standards. Collect initial premiums and issue receipts. Compose business correspondence for supervisors, managers and professionals. Correspond with insured or agent to obtain information or inform them account status or changes. Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. Interview clients and take their calls to provide customer service and obtain information on claims. Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance. Notify insurance agent and accounting department of policy cancellation. Obtain computer printout of policy cancellations or retrieve cancellation cards from file. Organize and work with detailed office, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
Human Resources Coordinator
Progressive Waste Solutions
09.2013 - 02.2014
- Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reports are complying. Recruits, interviews, tests and selects employees to fill vacant positions. Plans and conducts new employee orientation to foster positive attitude towards company goals. Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting. Trains management in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment. Advises management in appropriate resolution of employee relations issues. Responds to inquiries regarding policies, procedures and programs. Administers salary administration program to ensure compliance and equity within organization. Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separation.
Account Executive/Branch Manager
EmployUS, LLC
08.2012 - 09.2013
- Account Executive - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales. Adjusts content of sales presentations by studying the type of company or client. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Branch Manager – The main function of branch manager is to manage all phases of branch operations and build relationships. Duties include managing all staff, developing business opportunities, monitoring and delivery of customer service, advertising and public relations, understanding of company operations, setting of client rates, responsible for all branch invoicing and billing and staff payroll, responsible for collections aspect for branch, also responsible for all accident reports.
Education
Diploma -
Hahnville High School
Boutte, LA05.2005
Skills
- Typing (57 wpm)
- Data Entry
- Accounts payable and receivable
- Microsoft Office
- Customer Service
- Managing Business Accounts
- Salesforce
- Relationship building
- CRM management
- Account management
- Business relationship management
- Email campaigns
- Project management
- Customer relationship management
- Social media marketing
- Marketing
- Client onboarding
- Analytical thinking
- Multitasking Abilities
- Attention to detail
- Networking skills
- Customer retention
Timeline
Customer Success & Business Development Representative
TransForce
11.2020 - Current
Recruiter
TransForce
01.2018 - 11.2020
Administrative Assistant
Louisiana Lift and Equipment
05.2017 - 01.2018
Personnel Supervisor
Remedy Intelligent Staffing
02.2017 - 05.2017
Insurance Processor
Riverlands Insurance Services
07.2015 - 02.2017
Human Resources Coordinator
Progressive Waste Solutions
09.2013 - 02.2014
Account Executive/Branch Manager
EmployUS, LLC
08.2012 - 09.2013
Diploma -
Hahnville High School