Mandy Shelley Kennedy, MS
New Orleans,LA
Summary
Detail-oriented laboratory and pharmacy professional with experience working in regulated healthcare environments requiring strict adherence to SOPs, quality controls, sterile technique, and regulatory compliance. Background includes sterile compounding, inventory management, medication safety processes, and laboratory documentation. Demonstrated ability to follow detailed processing procedures, maintain production records, and support quality assurance initiatives. Strong scientific education with graduate training in pharmacology and experience working with controlled substances and hospital production workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Scribe
Louisiana Pain Specialists
New Orleans
01.2024 - 01.2024
- Increased patient compliance by 25% through structured therapy interventions, patient education, and insurance/formulary barrier mitigation.
- Conducted medication reconciliation and safety-focused documentation audits to ensure complete and compliant data capture for downstream ICSR case processing and regulatory reporting.
Patient Outreach Specialist
Grapefruit Health
Remote
01.2024 - 01.2024
- Executed medication reconciliation for 16–18 patients daily, reducing documentation discrepancies by 20% while supporting accurate ICD-10-CM/PCS and CPT/HCPCS coding to strengthen revenue cycle integrity.
- Optimized a modernized chart audit initiative that sped up compliance workflows by 15%, maintaining flawless audit readiness across all high-volume specialty departments.
- Conducted needs assessments to identify target populations for health initiatives.
Educational Mentor
826 New Orleans
New Orleans
01.2022 - 01.2023
- Through individualized instruction in advanced math and English, I enhanced students' understanding and academic performance. Fostered an inclusive learning environment that increased engagement, built confidence, and drove measurable academic gains.
- Collaborated with educational professionals to devise tailored teaching strategies, guiding 20 students through the complete process of writing and publication.
Pharmacy Intern
Candler Hospital
Savannah, GA
01.2018 - 01.2019
- Reduced medication errors by 33% by implementing targeted quality control workflows and enhancing safety data reporting to Cardinal Health, strengthening pharmacovigilance surveillance processes. Contributed to adverse event identification and reporting processes through medication error analysis and safety data review.
- Developed individualized dosing protocols based on comprehensive pharmacokinetic models, resulting in improved patient outcomes in the PICU; enhanced dosage accuracy reduced toxicity rates by 20% during treatment cycles. Compounded sterile oncology medications in compliance with USP 797 standards.
Pharmacy Intern
St Joseph’s Hospital
Savannah, GA
01.2018 - 01.2019
- Supported end-to-end ICSR lifecycle activities, including safety data review, MedDRA coding alignment, and adverse event documentation, contributing to a 27% reduction in medication errors and strengthening signal detection processes.
- Conducted medication error triage to ascertain reportable incidents and facilitate pharmacovigilance monitoring. To aid in preliminary signal detection, MedDRA-aligned terminology was implemented for adverse event recording, and input was provided for internal safety trend analysis.
Pharmacy Intern
Effingham Hospital
Springfield, GA
01.2017 - 01.2017
- Reduced inventory discrepancies by 10–15% through routine Pyxis and Omnicell audits and expiration tracking. Implementing systematic inventory assessment and quality assurance measures led to enhanced operational efficiency and fewer discrepancies.
- Established strong rapport with healthcare professionals by adeptly conveying information on prescription-related issues and engaging in cooperative development of patient care plans when necessitated.
Education
Master of Science - Pharmacology
Tulane University School of Medicine
New Orleans, LA05.2024
Master of Science - Exercise Science
University of Louisiana Monroe
Monroe12.2022
Some College (No Degree) -
South University
Savannah, GABachelor of Science - Psychology
Loyola University New Orleans
New Orleans05.2011
Skills
- Laboratory & Manufacturing Skills
- Sterile Compounding (USP )
- Quality Control Procedures
- Production Documentation
Certification
- Certified National Pharmaceutical Representative
- American Red Cross CPR/AED/First Aid
ADDITIONAL QUALIFICATIONS
- Strong scientific background in pharmacology and laboratory processes
- Experience working overnight clinical shifts
- Comfortable working in regulated environments
- Experience following strict procedures and safety protocols
- Strong manual dexterity and attention to detail
- Ability to lift and move materials as required
Timeline
Medical Scribe
Louisiana Pain Specialists
01.2024 - 01.2024
Patient Outreach Specialist
Grapefruit Health
01.2024 - 01.2024
Educational Mentor
826 New Orleans
01.2022 - 01.2023
Pharmacy Intern
Candler Hospital
01.2018 - 01.2019
Pharmacy Intern
St Joseph’s Hospital
01.2018 - 01.2019
Pharmacy Intern
Effingham Hospital
01.2017 - 01.2017
Master of Science - Pharmacology
Tulane University School of Medicine
Master of Science - Exercise Science
University of Louisiana Monroe
Some College (No Degree) -
South University
Bachelor of Science - Psychology
Loyola University New Orleans