Manon Archambault
New Orleans
Education
MASTER'S DEGREE - SOFTWARE
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2020
Skills
- Excellent customer service skills
- Obtained in retail, hospitality, or call
- Center environment
- Computer knowledge/tech
- Savviness
- Able to work from home using own
- Computer equipment that meets
- Technical requirements
- Able to establish a designated work
- Space, free from noise and
- Distractions to handle incoming
- Phone calls
- Higher School of Electronics of
- The West-ESEO - Angers, France
- TECHNICAL CONSULTANT - FULL STACK DEVELOPER
- Microsoft Corporation France
- SKILLS
- EDUCATION
- PROFILE
- WORKEXPERIENCE
Additional Information
- New Orleans Communicate with customers in a proactive and professional manner a De-escalate customers who are upset with their experience and ensure Provide world-class customer service and first-call resolution. Identify root cause of inquiries by asking probing questions to determine th Respond to pricing and product inquiries, order status, tracking inquiries, an Handle account and billing issues, along with order upselling, troubleshooti Handle account and billing issues, along with order upselling, troubleshooti Provide exceptional customer service to clients in-store and over the phone. Assist clients with product selection and provide product knowledge. Process sales transactions accurately and efficiently. Maintain visual standards of the store.