Manuela Grey
Monroe
Summary
Results-oriented Sales and Customer Service professional with extensive experience in risk assessment and policy administration. Delivers tailored solutions that meet client needs while analyzing data to identify trends and ensure compliance with industry regulations. Builds strong client relationships and resolves issues efficiently.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Health Care Specialist
Upward Health
Monroe, LA
03.2023 - Current
- Performed medical procedures such as administering medications, taking vital signs, and dressing wounds
- Assisted physicians and nurses with examinations, treatments, and diagnostic tests
- Maintained accurate patient records and documentation of medical history, symptoms, and treatment plans
- Provided direct patient care and support to individuals in a healthcare setting
- Educated patients on self-care techniques and provided guidance on managing chronic conditions
- Conducted health screenings, assessments, and preventive health education programs for individuals or groups
- Coordinated referrals to specialists or other healthcare providers for further evaluation or treatment options
AutoCAD Drafter
Delta fiber LLC
Monroe, LA
01.2021 - 03.2023
- Create project work prints based on telecommunication designs put together by the designer. This position would create drawings for permitting and construction for the placement of utilities, poles, conduit, transmission equipment and associated electronics, and create bill of materials. Specific drawings are based on project jurisdiction and construction needs.
Care Coordinator
Carenet Healthcare Services
Remote
12.2019 - 01.2021
- As a care coordinator my position consist of Developing and coordinating health care programs for patients, communicating with staff, patients and family members to ensure seamless and effective care, handling patient case management, education and treatment instructions, Recruiting and training staff and creating schedules, developing patient goals and monitoring progress, Maintaining patient confidentiality and quality care.
Customer Service Representative
Teleperformance
Remote
08.2017 - 12.2019
- As a Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Education
High school diploma - General studies
Lincoln Academy
California City, CA01-2015
Skills
- Typing
- Leadership
- Call center
- Microsoft Outlook
- Documentation review
- Banking
- Accounting
- Medical office experience
- EMR systems
- ICD coding
- Software troubleshooting
- Computer literacy
- Medical Coding
- Computer skills
- Medical Records
- Windows
- Sales
- Microsoft Excel
- Customer service
- Organizational skills
- Writing skills
- Microsoft Office
- Patient interaction
- Optical experience
- Bank Secrecy Act
- Surgery
- Anatomy knowledge
- EHR systems
- Cardiology
- Cash Handling
- Patient Care
- ICD-10
- Ophthalmology
- Microsoft Word
- Physiology knowledge
- Anti-money laundering
- Communication skills
- Telemarketing
- Epic
- CPT Coding
- ICD-9
- Medical Billing
- Training and mentoring
- Patient confidentiality
- Vital signs monitoring
- HIPAA regulations
- HIPAA compliance
- Healthcare analytics
Certification
- CPR November 2020 to Present
- First Aid Certification
- Non-CDL Class C
- Driver's License
Languages
English
Full Professional
Timeline
Health Care Specialist
Upward Health
03.2023 - Current
AutoCAD Drafter
Delta fiber LLC
01.2021 - 03.2023
Care Coordinator
Carenet Healthcare Services
12.2019 - 01.2021
Customer Service Representative
Teleperformance
08.2017 - 12.2019
High school diploma - General studies
Lincoln Academy
Additional Information
Authorized to work in the US for any employer