Marc Ripps
New Orleans
Summary
Dynamic Slot Operations leader with a strong background in compliance, team development, and data analysis. Proven track record of enhancing operational efficiency and customer satisfaction through effective communication and strategic process improvements.
Overview
24
24
years of professional experience
Work History
Director of Slot Operations
Caesars New Orleans
Metairie
03.2026 - 05.2026
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Identified opportunities for process optimization through data analysis.
- Collaborated with marketing teams to promote special events and promotions.
Slot Tech Manager
Harrahs Pompano Park
Pompano Beach
03.2025 - 12.2025
- Led the technical team in implementing game installs, conversions, and relocations.
- Ensured compliance with Florida state regulations and company internal controls.
- Coordinated with vendors to maintain quality supplies, with optimal pricing, and the fastest turnaround times.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Slot Shift Manager/Slot Operations Manager
Harrahs Pompano Park
Pompano Beach
12.2006 - 03.2025
- Managed daily operations of slot machine area to ensure smooth functionality.
- Monitored compliance with gaming regulations to maintain operational integrity and safety.
- Implemented training programs to enhance team skills and improve service quality.
- Developed schedules for staff coverage during peak hours for optimal service delivery.
- Created reports on slot machine performance, occupancy, and other metrics.
- Addressed patron complaints and quickly payout errors and disputes.
- Reviewed operational expenses and budget estimates for accuracy.
- Acquired in-depth knowledge of slot games, rules and strategies.
- Collaborated with marketing personnel to promote casino services and events.
- Trained and mentored staff on customer service best practices.
- Collaborated with management to improve operational procedures and protocols.
- Organized inventory counts and verified product quality before restocking shelves.
Slot Shift Manager
Isle of Capri Casino Hotel Boonville
Boonville
10.2004 - 12.2006
- Supervised slot operations to ensure compliance with gaming regulations.
- Trained and mentored staff on customer service best practices.
- Coordinated daily shift schedules for optimal coverage and efficiency.
- Resolved customer inquiries and complaints effectively during shifts.
- Ensured that all safety standards were met and enforced safety policies among employees.
Slot Supervisor
Isle of Capri Casino Hotel Boonville
Boonville
12.2001 - 10.2004
- Supervised daily operations of slot machines and gaming areas.
- Ensured compliance with all relevant gaming regulations and laws.
- Conducted daily audits of slot machines, paperwork, and cash wallets.
Education
Bachelor of Science - Commerce And Business Administration
University of Alabama
Tuscaloosa, AL08-1996
Skills
- Operations management
- Compliance monitoring
- Staff training
- Game regulation knowledge
- Customer relationship management
- Performance review
- Data analysis
- Team building
- Effective communication
- Conflict resolution
- Company guidelines
- Decision-making
- Time management
- Rules and regulations
- Employee development
- Industry knowledge
- Hiring and retention
- Analytical thinking
- Charismatic leader
- Process improvement
Timeline
Director of Slot Operations
Caesars New Orleans
03.2026 - 05.2026
Slot Tech Manager
Harrahs Pompano Park
03.2025 - 12.2025
Slot Shift Manager/Slot Operations Manager
Harrahs Pompano Park
12.2006 - 03.2025
Slot Shift Manager
Isle of Capri Casino Hotel Boonville
10.2004 - 12.2006
Slot Supervisor
Isle of Capri Casino Hotel Boonville
12.2001 - 10.2004
Bachelor of Science - Commerce And Business Administration
University of Alabama