Marco Antonio Pineda Valladares
Harvey
Summary
I am a dynamic, fast learner and trilingual sales associate with proven customer service skills at Office Depot Inc. I am able to manage high-stress situations while fostering customer loyalty and rapport. Proficient in Microsoft Office and adept at multitasking, consistently ensuring accurate transactions and enhancing the customer experience. Committed to driving repeat business through exceptional service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Office Depot Inc
03.2025 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Crew Member
Valluzzo Companies
12.2022 - 01.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Recorded orders by answering customer questions and entering requests in system.
- Greeted customers at drive-thru and took food orders.
- Accepted money and processed customer payments with high accuracy and efficiency.
Education
Bachelor of Science - Finance
University of New Orleans
New Orleans, LA05-2026
Skills
- Trilingual (Fluent): Spanish, French, English
- Multitasking Abilities
- Computer skills
- Microsoft Office: Excel, Word, Outlook, PowerPoint
- Good Telephone Etiquette
- Customer service
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Associate
Office Depot Inc
03.2025 - Current
Team Crew Member
Valluzzo Companies
12.2022 - 01.2023
Bachelor of Science - Finance
University of New Orleans
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