Marcus FRench
Shreveport
Summary
Dynamic Senior Service Manager with a proven track record at Landrys Restaurant, excelling in employee development and operational oversight. Adept in customer service and shipping & receiving, I foster strong relationships while ensuring quality and efficiency. Recognized for enhancing workplace organization and maintaining high standards in service delivery.
Overview
20
20
years of professional experience
Work History
Senior Service Manager
Landrys Restaurant
05.2005 - Current
Spearheaded employee recruitment, development, and training initiatives.
Worked to maintain a professional, yet organized workplace.
Overseen shipping, receiving, quality controll, payroll & banking operations.
Mail Carrier
USPS
11.2020 - 06.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Education
Associate Of Business Administration - Business
LSU-S
Shreveport, LA05.1998
Skills
Serv Safe proctor
Customer service
Shipping & Receiving
Invoice Registry
General Maintenance
Timeline
Mail Carrier
USPS
11.2020 - 06.2021
Senior Service Manager
Landrys Restaurant
05.2005 - Current
Associate Of Business Administration - Business
LSU-S
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