MARCUS ROGERS
Harvey
Summary
Highly motivated and experienced professional with a diverse background in management, customer service, and education. Proven ability to lead teams, manage operations, and provide technical support. Dedicated to fostering a positive and productive environment while continually pursuing educational advancement.
Overview
16
16
years of professional experience
Work History
Teacher
Jefferson Parish School Board
Harvey
07.2024 - Current
- Dedicated and passionate educator committed to fostering a positive and engaging learning environment.
- Proven ability to develop and implement effective lesson plans that cater to diverse learning styles and promote student growth.
- Skilled in classroom management, assessment, and communication with students, parents, and colleagues.
Staff Coordinator
Angels Care Home Health
Laplace
05.2016 - Current
- Manage staffing schedules, coordinate home health visits, and ensure adequate coverage for clients.
- Maintain communication with caregivers and clients to address needs and concerns.
- Ensure compliance with healthcare regulations and company policies.
General Manager
Taco Bell
Kenner
12.2021 - 08.2024
- Oversaw all aspects of restaurant operations, including staff management, customer service, inventory control, and financial performance.
- Ensured compliance with company standards and regulations.
- Focused on driving sales and profitability while maintaining a positive and efficient work environment.
Help Desk Support Technician
LA Technology Services
06.2020 - 07.2022
- Provided technical assistance to end-users via phone, email, and in-person, resolving hardware, software, and network issues.
- Diagnosed and troubleshooted technical problems, escalating complex issues to appropriate support tiers.
- Installed, configured, and maintained computer systems, software applications, and peripherals.
- Documented all support interactions and solutions in a ticketing system.
Branch Manager
Advance America
Kenner
11.2009 - 08.2016
- Managed branch operations, including sales, customer service, and compliance.
- Supervised and trained staff to meet performance goals.
- Ensured adherence to company policies and regulatory requirements.
- Responsible for profit and loss management.
Education
Bachelor's Degree - Educational Studies
Grand Canyon University
Phoenix, Arizona12.2025
Associate of Arts - Business Administration
Strayer University
Washington, DC09.2012
High School Diploma -
Bonnabel Magnet Academy High School
Kenner, LA05.2003
Skills
- Team Leadership & Management
- Customer Service Excellence
- Technical Support & Troubleshooting
- Problem-Solving & Critical Thinking
- Conflict Resolution
- Communication (Written & Verbal)
- Scheduling & Coordination
- Inventory Management
- Financial Management
- Microsoft Office Suite
Timeline
Teacher
Jefferson Parish School Board
07.2024 - Current
General Manager
Taco Bell
12.2021 - 08.2024
Help Desk Support Technician
LA Technology Services
06.2020 - 07.2022
Staff Coordinator
Angels Care Home Health
05.2016 - Current
Branch Manager
Advance America
11.2009 - 08.2016
Bachelor's Degree - Educational Studies
Grand Canyon University
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Bonnabel Magnet Academy High School